**DESCRIPTION** We are looking for a talented Branch Supervisor - Single Small Branch, specialising in General Management, for the Distribution Business Unit in Leeds, United Kingdom. **_This role is 100% On-site._** In this role, you will make an impact in the following ways: + Drive Operational Excellence: Oversee day-to-day branch operations, ensuring alignment with financial metrics and Annual Operating Plan targets. + Enhance Customer Satisfaction: Promote a customer-centric culture by monitoring Net Promoter Score and implementing service improvements. + Lead Safety and Compliance: Champion health, safety, and environmental standards, fostering a proactive safety culture and ensuring legal compliance. + Optimise Resources: Improve workshop efficiency and resource utilisation to maximise productivity and reduce operational costs. + Develop and Motivate Teams: Build strong, engaged teams through coaching, development plans, and effective delegation. + Collaborate Cross-Functionally: Work closely with service operations, admin teams, and business development leaders to meet customer requirements and drive improvements. + Manage Financial Performance: Monitor branch costs, warranty processes, and balanced scorecard metrics to achieve profitability goals. + Influence Continuous Improvement: Identify and implement process enhancements across service capability, capacity, and coverage to strengthen branch performance. **RESPONSIBILITIES** To be successful in this role, you will need the following: + Leadership Skills: Ability to manage, develop, and motivate a small team while driving engagement and resolving conflicts effectively. + Customer Focus: Strong relationship-building skills and commitment to delivering customer-centric solutions. + Financial Acumen: Understanding of key financial indicators to make informed business decisions and manage branch budgets. + Operational Expertise: Knowledge of service processes, compliance standards, and ability to optimise workflows for efficiency. **QUALIFICATIONS** Education/Experience: + A college or university degree in Business Administration, Engineering, or a related field. + Intermediate-level experience in branch operations or service management, with proven ability to lead teams and deliver results. + Preferred Skills: Familiarity with health and safety compliance, financial reporting, and customer satisfaction metrics. **Job** General Management **Organization** Cummins Inc. **Role Category** On-site with Flexibility **Job Type** Exempt - Experienced **ReqID** 2421565 **Relocation Package** No **100% On-Site** No