This role is where operations, people leadership, and customer trust come together. As a Branch Supervisor, you are responsible for the smooth, compliant, and customer-focused running of the branch. You lead from the front—overseeing tellers and customer liaison officers, supporting daily transactions, managing risk and compliance, and ensuring every customer interaction reflects Mukuru's brand promise. This is an ideal opportunity for a strong operational leader who understands remittances, cash handling, and customer service, and who is ready to take accountability for both people and performance. Your Mission To ensure the branch operates efficiently, compliantly, and profitably while delivering world-class service, safeguarding cash and customers, and developing a capable, motivated branch team. What You'll Be Doing World-Class Customer Experience + Create a welcoming and professional environment for every customer. + Resolve customer queries in line with policies and procedures. + Ensure tellers consistently deliver excellent service. + Uphold customer confidentiality and brand standards at all times. Transactions, Cash & Foreign Exchange + Process money transfer and foreign exchange transactions accurately. + Verify customer documentation and ensure KYC compliance. + Supervise cash handling, counting, balancing, and safe management. + Oversee daily cash-ups and teller reconciliations across currencies. Compliance, Risk & Regulatory Reporting + Ensure all transactions comply with regulatory and statutory requirements. + Identify, approve, and report suspicious transactions (STRs). + Prepare and submit daily, monthly, and regulatory reports accurately and on time. + Maintain awareness of sanctions lists and system alerts. Reporting, Reconciliation & Banking + Compile daily, monthly, and FX reports and reconciliations. + Monitor branch and agent bank balances to ensure sufficient prefunding. + Coordinate with banks, agents, and treasury on settlements and funding. People Leadership & Coaching + Lead, coach, and mentor tellers and customer liaison officers. + Ensure adequate staffing, shift planning, and leave management. + Conduct performance reviews, KPI discussions, and staff meetings. + Train and onboard new staff and ensure completion of required training. Branch Operations & Security + Ensure safes, keys, codes, and alarms are managed securely. + Maintain a clean, organised, and professional branch environment. + Support Head Teller duties and resolve system or operational issues. What You'll Need Qualifications + Grade 12 / O-Level or equivalent (essential) + Relevant tertiary qualification (advantageous) Experience + Minimum 3 years' experience as a Teller. + Supervisory or team leadership experience (advantageous). + Experience in remittances, foreign exchange, or financial services. Knowledge & Skills + Strong knowledge of remittance processes, FX, and KYC. + Understanding of regulatory and compliance requirements. + Excellent cash handling, reconciliation, and reporting skills. + Strong people management, communication, and conflict resolution skills. + High attention to detail with strong organisational ability. Core Competencies + Accountability and execution excellence + People development and leadership + Analysis, judgement, and problem-solving + Professionalism and integrity + Customer-centric mindset I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!! Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers. If you do not receive any response after two weeks, please consider your application unsuccessful. NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS