BPO Director
NTT America, Inc.
**In this Role you will be Responsible For:**
• Provides direction and guidance for administration and results for multiple departments within a function of work area.
• Translates business plans into objectives and exercises latitude in managing operations. Accomplishes results through the efforts of subordinate managers / professional team members.
• Assumes lead role responsible for decisions on operating procedure, workflow and the overall quality and success
of department(s) assigned.
• Participates in developing operational and strategic goals and objectives for the organization.
• Drives NTT DATA’s organizational capabilities by developing a highly effective and competent workforce.
• Viewed as expert or specialist in a specific industry or sector.
**Typical Years of Experience**
• Typically requires 12-15 years relevant experience
**Typical Years of Leadership Experience**
• Includes 5-7 years managerial/ leadership experience.
**Minimum Education and Certifications**
• Undergraduate degree or equivalent combination of education and work experience.
• Graduate degree preferred.
**Skills**
• Models exceptional influencing and communication skills.
• Models exceptional client service skills and leadership capabilities.
• Expert knowledge, understanding and application of project management principles and methodologies. Models expert analytical / problem solving skills.
• Models exceptional organizational and time management skills.
• Advanced budgeting, business financial and P&L skills.
• Advanced ability to develop comprehensive and complex operational and strategic plans.
**People Leadership** - Yes
**Physical Requirements/ Working Conditions**
• Ability to physically perform general office requirements
• Must be able to perform essential responsibilities with or without reasonable accommodations.
**Work Timings:**
5:30 p.m. – 3:30 a.m. IST, Monday – Friday. The shift timings can be changed as per client requirements.
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