Hyderabad, IND
22 hours ago
BPO Director
**In this Role you will be Responsible For:** • Provides direction and guidance for administration and results for multiple departments within a function of work area. • Translates business plans into objectives and exercises latitude in managing operations. Accomplishes results through the efforts of subordinate managers / professional team members. • Assumes lead role responsible for decisions on operating procedure, workflow and the overall quality and success of department(s) assigned. • Participates in developing operational and strategic goals and objectives for the organization. • Drives NTT DATA’s organizational capabilities by developing a highly effective and competent workforce. • Viewed as expert or specialist in a specific industry or sector. **Typical Years of Experience** • Typically requires 12-15 years relevant experience **Typical Years of Leadership Experience** • Includes 5-7 years managerial/ leadership experience. **Minimum Education and Certifications** • Undergraduate degree or equivalent combination of education and work experience. • Graduate degree preferred. **Skills** • Models exceptional influencing and communication skills. • Models exceptional client service skills and leadership capabilities. • Expert knowledge, understanding and application of project management principles and methodologies. Models expert analytical / problem solving skills. • Models exceptional organizational and time management skills. • Advanced budgeting, business financial and P&L skills. • Advanced ability to develop comprehensive and complex operational and strategic plans. **People Leadership** - Yes **Physical Requirements/ Working Conditions** • Ability to physically perform general office requirements • Must be able to perform essential responsibilities with or without reasonable accommodations. **Work Timings:** 5:30 p.m. – 3:30 a.m. IST, Monday – Friday. The shift timings can be changed as per client requirements.
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