**Role Responsibilities** + Assumes leadership role as the Business process improvement consultant and ensures a robust continual improvement culture + Collaborates closely with Customer, internal stakeholders and functional experts providing insight and advice on Business Process Improvement approaches to business challenges and improvement opportunities + Ensures that business stay current in the process and technology trends through internal and external benchmarking activities. + Incorporates the use of Business Process Improvement Methodology and Tools into current business management processes + Influences projects and business improvement initiatives to directly contribute to stated strategic objectives. + Acts as a coach on effective use of Business Process Improvement Methodology and Tools. + Manages internal training and certification related to the Business Process Improvement for continued learning and organizational capability development. **Requirements:** + Academic: Bachelor’s degree / equivalent work experience. + Professional experience: + Overall experience of 15 years with relevant experience of min 6+ years on Business Process Improvement + Experience in handling business improvement process initiatives working closely with customers + Experience in the Banking and / or Retail industry and contact center operations preferred **Competency:** + Six Sigma Master Black belt / Black belt + Knowledge in latest trends in technology including AI / Gen AI + Good conceptual and analytical skills + Excellent communication skills, both written and verbal