Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.

Across the globe we have more than thousand Fulfillment Centers, thousands of Delivery Stations, tens of thousands of machines, and hundreds of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time.

Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open, inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams’ bond and the work ethic that enables our business run like clockwork. Our teams take pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world.

Join us in the Amazon Reliability Maintenance Engineering (RME) team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network.

Purpose of job
We are seeking an accomplished Building Management System (BMS) Manager to lead and mentor a BMS support team. This pivotal role demands a seasoned professional with a robust background in BMS, coupled with good leadership prowess and business acumen. The successful candidate will maintain, enhance, and optimize our global services while instilling a culture of innovation and customer-centricity.


Key job responsibilities
• Contribute and own the Global BMS Support Centers long-term strategies, setting a vision, roles and responsibilities and clear goals for the team.
• Recruit, build, inspire and motivate the team working towards common goals.
• Collaborate closely with WWRE, D&C, Sustainability, RME and other stakeholders to comprehend customer requirements, business objectives, and operational needs.
• Mentors and supports BMS Specialist teams with their advanced expertise, leading technical resolution for complex faults or integration challenges across fieldbus and IP-based systems, while establishing best practices for unified platform management and standardized data visualization.
• Ensure team compliance with the BMS Standard Operating Procedures, Policies and processes which are scalable across the globe.
• Ensure team compliance with the change management process.
• Ensure the team complete Global Landing Page Audits for new buildings as they are launched.
• Leverage BMS data insights to proactively identify opportunities for optimization, energy efficiency, and cost savings.
• Cultivate and nurture strong relationships with internal stakeholders and external clients, ensuring a wholistic and customer-centric approach.
• Provide insights and recommendations to senior management on BMS trends, industry best practices, and emerging technologies.
• Manage labor needs, and resources to ensure successful delivery of existing BMS services.
• Champion a culture of innovation, continuous improvement, and knowledge-sharing within the team.