Founded in 1976, CGI is among the world's largest independent IT and business consulting services firms. With 94,000 consultants and professionals globally, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services, and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion, and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: BMC Remedy
Position: SE / SSE / Lead Analyst / Associate Consultant
Experience: 4-8yrs
Work Type: Hybrid
Employment Type: Full Time
Qualification: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
We are seeking an experienced BMC Helix Developer / Solution Engineer with expertise across Innovation Studio, Digital Workplace Catalog (DWP-C), Smart IT, CMDB, ITSM, Multitenant environments, and Helix GPT.
The candidate will be responsible for designing, developing, and managing custom applications, workflows, and integrations to enhance automation and user experience on the BMC Helix platform.Experience: 4–8 years of experience in BMC Helix platform development, including ITSM, DWP, DWP-C, and Innovation Studio.
Key Responsibilities
1. Innovation Studio (IS) & Helix SDK
Design and develop codeless and SDK-based applications using BMC Helix Innovation Studio.
Define record definitions, processes, views, and rules, and build custom REST-based integrations.
Extend the platform using Helix SDK to create custom Java services, connectors, and UI components.
Deploy reusable sub-processes and integration bundles for scalable automation.
2. Digital Workplace & DWP Catalog (DWP-C)
Design, configure, and customize DWP service catalog items, workflows, and UI forms.
Create multi-step approvals, conditional logic, and custom notifications.
Integrate DWP with ITSM, Innovation Studio, and external systems for unified service experience.
Work on DWP-C (Catalog) for custom workflow automation and advanced user experience design.
3. Smart IT Customization
Enhance Smart IT interfaces through custom fields, overlays, and contextual views.
Integrate Smart IT with Helix GPT, enabling AI-driven agent assistance and predictive recommendations.
Optimize incident and change management workflows to align with business SLAs.
4. CMDB & ITSM
Implement, configure, and maintain the Configuration Management Database (CMDB) ensuring alignment with ITIL standards.
Customize and extend ITSM modules (Incident, Problem, Change, SRM).
Develop auto-assignment rules, categorizations, and integrations that enhance service delivery.
5. Integrations & Helix GPT
Build, test, and maintain REST/SOAP API-based integrations with third-party systems.
Work with Helix GPT to design AI-powered workflows, including natural language-based incident creation, knowledge search, and contextual automation.
Develop prompt-driven workflows using Helix GPT connectors and Innovation Studio sub-processes.
6. Multitenancy Support
Design and configure multi-tenant solutions for global clients.
Implement data isolation, tenant-aware workflows, and access control mechanisms.
Manage cross-tenant deployments, ensuring compliance and scalability.
7. Troubleshooting & Support
Analyze workflow failures, process errors, and integration issues.
Review logs, diagnose platform-level errors, and coordinate with BMC SaaS operations when needed.
Provide post-deployment validation and performance tuning.
Required Skills & Qualifications
Technical Expertise:
Strong knowledge of Helix SDK, Java, REST API development, JSON, and SQL.
Proven experience designing complex process workflows and integration architectures
Hands-on in Helix GPT configuration and AI workflow design.
Functional Skills:
Expertise in CMDB, ITSM, and DWP catalog administration.
Familiarity with Smart IT customization, multitenant architecture, and Helix Platform deployment.
Solid understanding of ITIL v3/v4 processes.
Soft Skills:
Strong analytical, troubleshooting, and documentation capabilities.
Ability to work collaboratively in cross-functional global teams.
Preferred Qualifications
BMC Certifications in:
Helix Innovation Studio / SDK Development
Helix ITSM / DWP-C
Helix GPT Foundations
Exposure to CI/CD pipelines for Helix applications.
Familiarity with Helix Platform containerization (OCP/Kubernetes).
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.