Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Junior BMC Helix Developer / Integration Analyst
Position: SSE/Lead Analyst
Experience: 3-10 yrs
Category: IT Infrastructure
Main location: Bangalore
Position ID: J0126-1662
Employment Type: Full Time
Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Job Description:
Role Overview
Support development, configuration, and integration of BMC Helix ITSM, CMDB, and Digital Workplace solutions, including dashboards and automation.
Key Responsibilities
• Configure and customize BMC Helix ITSM modules:
• Incident, Change, Service Request, SLA, CMDB
• Develop and modify:
• Forms, workflows, filters, escalations
• Smart IT and Digital Workplace UI components
• Build and maintain reports and dashboards using:
• BMC Helix Smart Reporting
• Support CMDB:
• CI creation, relationship mapping, reconciliation rules
• Data validation and health checks
• Assist in integrations using:
• Helix Integration Studio
• Atrium Integrator / Orchestrator
• REST APIs, Web Services
• Perform unit testing, data migration, and deployment activities.
• Provide L2/L3 support for Helix platform issues.
• Document technical designs and operational procedures.
Required Skills & Experience
• 4–7 years in BMC Remedy / Helix development.
• Hands-on with:
• Helix ITSM, Smart IT, Smart Reporting
• Basic AR System workflow & SQL
• Understanding of ITIL processes.
Preferred Qualifications
• Exposure to CMDB, Asset, and Discovery is a plus.
• Good communication and coordination skills.
Behavioural Competencies :
Proven experience of delivering process efficiencies and improvements
Clear and fluent English (both verbal and written)
Ability to build and maintain efficient working relationships with remote teams
Demonstrate ability to take ownership of and accountability for relevant products and services
Ability to plan, prioritize and complete your own work, whilst remaining a team player
Willingness to engage with and work in other technologies
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.