By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Billing Representative **PRIMARY PURPOSE** : To analyze and reconcile assigned client claim disbursement accounts; to create and deliver invoice reporting packages to clients; and to identify, research, and resolve problems/issues for internal and external customers. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Provides accurate and timely completion of invoice reporting deliverables, bank reconciliations (if applicable), escrow reviews, and external confirmations, + Monitors bank account activity and escrow funding status and notifies management and/or clients of issues; takes corrective action to resolve issues (i.e. collections, escalations, escrow review, etc). + Identifies customer needs and resolves them in a timely manner (i.e. balancing invoices, claims banking issues, providing and/or developing reporting needs). + Monitors and resolves outstanding receivable bills and escalates to appropriate party for resolution as needed. + Monitors unidentified and unapplied cash and researches to identify and apply to the correct account, + Provides support and problem resolution to internal and external customers; answers calls and responds to emails and Footprint tickets for problem resolution. + Assists with close-out files on bank reconciliations. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). **QUALIFICATIONS** **Education & Licensing** Bachelor's degree from an accredited college or university preferred. Accounting and/or insurance courses preferred. **Experience** Three (3) years of accounting, insurance or related billing experience or equivalent combination of education and experience required. **Skills & Knowledge** + Knowledge of accounting procedures + Knowledge of insurance programs, claims and implications to outstanding receivables + Excellent oral and written communication, including presentation skills + PC literate, including Microsoft Office products + Analytical and interpretive skills + Strong organizational skills + Excellent interpersonal skills + Ability to work in a team environment + Ability to meet or exceed Performance Competencies **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**