**The Position:** Cigna is a leading provider of group healthcare and wellbeing programmes for employees of multinational and international organisations. With our continuing global expansion, we have an excellent opportunity for an enthusiastic, highly motivated and driven individual to join our Premium Billing team. The Premium Billing Representative is responsible for managing a portfolio of clients, ensuring that we understand what our clients invoicing needs are and the timely and accurate issuing of invoices. With our drive to be customer centric a large part of the role is to ensure that we help our clients to understand what we have invoiced them as well as investigating any issues. They are also responsible for liaising with the Sales & Client Management Team, Underwriters, finance and legal for upkeep and queries across all IOH, B2G and NGO business lines. You will also be involved in regular peer reviews and checks against policy conditions as part of a quality control. **Main Duties / Responsibilities:** + Review and set up groups within our administration and billing system + Calculate premium in accordance with the rates and premium set-up specified in the policy + Invoice clients in accordance with the agreed billing frequency, this will involve an element of creating manual invoices + Engage with clients both over the telephone and email to build relationships and educate + Investigate any queries with invoices, working across departments and IT if necessary + Ensure accurate and timely settlement of premium/fee due to insurers + Ensure accurate and timely settlement of commission due to brokers + Ensure all legal, compliance, and internal procedures are followed + Proactively manage workload to remain within turnaround times + Maintain accurate files + Maintain bank details, email addresses + Liaising with finance re the payment of invoices and matching of the invoices against settlements, making sure that all paperwork is fully completed and filed accordingly **Skills and Experience Required:** Strong interpersonal skills with excellent written/verbal communication skills Invoicing/billing/administration experience essential Educated Higher Grade standard (Mathematics and English) preferred PC literate - Solid knowledge of IT packages including Excel, Access and Word Must have excellent numeric and analytic skills and have excellent problem-solving abilities Ability to work under own initiative and organise, prioritise and manage own workload and apply instructions from Supervisor/Manager Ability to meet team targets. Attention to detail, with high level of accuracy Ability to work under pressure Customer focused with the ability to identify customer needs Ability to work productively in an extremely focused, concentrated and pressurized environment. Strong customer focus with developed problem-solving abilities and a proactive approach to proposing implementing process improvements. Strong analytical skills with the ability to read and understand textual data and instructions and convert them into accurate and efficient Excel formulas to support data processing. **What’s in it for you?** We recognise we would not be where we are today without our employees, which is why we offer excellent benefits designed to suit you as and when you need them: + Working from home - with required presence at the office in line with Cigna requirements. + Training – You will be able to take part in the training remotely and we will set you up with all the tools you need to succeed. + IT Kit - We will set you up with home working resources. + 24 days holiday per year + Birthday off. + Private Medical and Dental Insurance + Life Assurance + Flexible dress code - It’s not about what you wear, it’s about what you can do so why not be comfortable doing it. **What makes Cigna different from other employers?** We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They’re the ones who make a difference in our customers’ lives. So, we know that it’s important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being. Plus, much more… Sounds good, right? It’s time to look to your future and apply to work for Cigna today! **About Cigna Healthcare** Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. _Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._ _If_ _you require reasonable accommodation in completing the online application process, please email:_ _SeeYourselfEMEA@cigna.com_ _for support. Do not email_ _SeeYourselfEMEA@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._