Job Description • Process service calls and small project invoicing to ensure accurate costing, proper markups and scope of work and adherence to contractual requirements. • Prepare billing; all jobs must be reviewed for completeness, including description of material used, accurate costs and sell prices, equipment serviced, and work performed. Full and accurate descriptions of work performed must be entered for each order prior to invoicing. Grammar and spelling must be verified and accurate. • Ensure that billing batches are reviewed by management prior to being posted and sent to the customer. • Interface with service sales personnel to ensure that billing is processed accurately and timely. • Support sales personnel with work order updates and other pertinent billing information. • Monitor of outstanding work orders: work orders that can be billed need to be identified by utilizing the IFS work order screen. Track old service orders to ensure timely billings upon completion of work. • Credits and rebills may need to be processed for various reasons including previous billing errors, scope of work covered under warranty or another contract. • Maintain customer information including purchase orders. • Mail, email, and process on-line billings invoices. • Update and maintain database master files. • Any other duties and responsibilities as assigned by the Manager. • Send invoices by mail, email, or billing portal • Review and fix rejected work orders. • Post credits and submit rebills for invoicing. • Review all quoted work orders: Auto-bill quoted work orders that meet billing requirements, Update the quote source on the work order if required by the project manager, Add a Billing Status note explaining why a work order can’t be billed, Log unbillable work orders in Smartsheet for the PM to review and update, Check Smartsheet daily for updates or follow-ups on open work orders, Update the completion date in Smartsheet when a work order is ready to bill (this archives it), Update the Billing Status note whenever there’s a follow-up or new information, Review all open work orders and confirm why they remain open; follow up with the PM or technician if needed • Review all service call work orders: Bill completed service calls once all costs are posted, Add a Billing Status note explaining why a work order can’t be billed, Contact the technician if information or parts are missing, Update the Billing Status note for any follow-ups or changes, Review all open service calls and confirm why they remain open; follow up with the technician if needed. • Review and post all trailing costs. • Work orders on Smartsheet over 45 days old will be reviewed by the manager; close them once billing instructions are received. • Close work orders in WIP over 120 days old as directed by the manager. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • 1-2 years of computerized billing and data entry with systems such as IFS or similar electronic invoicing systems. • Comfortable with Microsoft Windows environment including Excel and Word. • Excellent writing and verbal communication skills. • A driven self-starter with a strong work ethic that can take the lead on initiatives and follow-through on commitments. • Very organized with demonstrated ability to multitask. • High School diploma minimum. • Construction industry experience is highly desirable but not required. • Knowledge and familiarity of the IFS database program is a plus. • Bachelor's degree in finance, accounting, or equivalent field preferred.