**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** **Billing/Collections Supervisor** is responsible to manage plan & execute operations processes to meet business requirements at optimal cost and at the same time meeting customer requirement in terms of quality, quantity & time. Reviews the operational practices, identifying the areas of obstruction/ quality failures and advises on system and process changes for qualitative improvement. Ensures adherence to quality standards & guidelines / master operating plans for streaming the process. Identifies controllable failures and takes preventive and corrective actions to avoid the recurrences. Focuses on quality enhancement with key emphasis on improving quality and improvement opportunities to achieve End-to-End. Provides support to external and internal customers to ensure customer expectations are met and exceeded. This position monitors the efficiency of processes at their maximum level and ensures process, policy, and procedure changes are administered. Ensures the compliance of internal auditing of records. This position manages Team Leaders within the assigned areas and Administrative Assistants. AR/Billing Reconciliation Assistant Manager reports to a Manager. RESPONSIBILITIES AND DUTIES • Handles escalations and queries for internal and external customers related to AR and Billing reconciliation • Drives team performance and motivates team to achieve business goals and customer satisfaction with his/her expertise • Is expected to be the leader of the work group • Assesses performance indicators to determine areas meeting and falling below business expectations • Conducts operational audits to ensure effective operational performance • Identifies and suggests end-to-end process improvements to improve contact center operations • Determines employees' training needs to produce continuous development plans • Provides on-going feedback and support to improve performance • Conducts performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement • Holds others accountable to established performance levels to achieve individual and group goals • Resolves individual and group performance issues in accordance with UPS's policies and procedures in a timely manner to motivate and foster teamwork MANAGES AND MONITORS PROCESSES • Identifies and analyzes what-if scenarios and reviews enhancements to assess the impact of changes • Identifies and implements changes and process improvements to maximize efficiency, decrease errors, and reduce costs within the department • Reviews status and quality reports and adjusts controls to ensure proper procedures and corrective action steps are in place • Reviews and analyzes historical trends and data to ensure appropriate staffing. • Establishes goals and timelines to monitor progress and to ensure accurate and timely billing • Reviews processes to ensure efficiencies are maximized within the department • Conducts audits, identifies exceptions, implements corrective actions, reports findings, and maintains schedules to ensure compliance with internal audits. MINIMUM QUALIFICATIONS • Experience in Finance and Accounting for 1 year minimum within UPS is required • Experience solving customer issues and handling inbound and outbound customer calls is preferred • Prior experience in Collections preferred SKILLS AND KNOWLEDGE REQUIREMENT • Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions • Excellent analytical and problem resolution skills • Ability to work in a highly measured, fast-paced, production environment • Working knowledge of MS Office and databases • Bachelor’s degree in F&A - preferred • AR & Billing knowledge – preferred • Comfortable to work in any shift timings as per process requirement **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.