Billing Analyst Job Description: Join our Sales Operations business as a Billing Analyst, where you will be responsible for ensuring all customer billing and credit notes are processed accurately and on time. You will deliver an exceptional, customer focused service to key customers and business partners by resolving all billing and credit related queries efficiently. This is a hybrid role, requiring a minimum of three days per week on-site. The successful candidate will have experience in an Order Operations environment and demonstrate strong capabilities in order compliance, subscription billing, credit notes, debit order management, query handling, request validation, problem-solving, root cause analysis, data analysis, continuous improvement initiatives, and reporting. Key Responsibilities: 𝐃𝐚𝐲-𝐭𝐨-𝐝𝐚𝐲 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: • Ensure accurate and timely customer billing and credit note processing. • Ensure all customer billing, intercompany invoicing, and crediting requirements are completed and delivered successfully.\ • Operate in line with Sage’s internal compliance guidelines, including internal and external audit policies. • Ensure adherence to all relevant regulatory compliance requirements. • Initiate, implement, and manage improvement projects aimed at increasing efficiency and productivity. 𝐅𝐢𝐫𝐬𝐭 𝟗𝟎 𝐝𝐚𝐲𝐬 𝐬𝐧𝐚𝐩𝐬𝐡𝐨𝐭: Your first 90 days at Sage will provide an excellent opportunity to learn about the business and gain exposure to the Order Operations ecosystem, with a strong focus on billing and invoicing, while developing a deep understanding of key business, customer, and partner billing pain points. You will work closely with your manager and team to complete the Sage onboarding programme, become familiar with all relevant systems, processes, and SLAs, and build strong, trust-based relationships with key stakeholders. A focused, self-motivated approach will be essential to your success. 𝐖𝐡𝐨 𝐲𝐨𝐮’𝐥𝐥 𝐛𝐞 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐰𝐢𝐭𝐡: • You will collaborate closely with multiple departments and key stakeholders, including Sales, Renewals, Retentions, and Finance Operations. • You will report directly to the Billing Manager, who has a proven track record of growth within the business, and you will join a team of five experienced Billing Analysts who will support you throughout your journey in the role. 𝐌𝐢𝐧𝐢𝐦𝐮𝐦 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬: • Finance Related tertiary qualification • Advanced MS Excel Skills • Minimum of 5 years’ billing experience, preferably within a technology environment • Strong understanding of the end-to-end billing process in a service-oriented environment • Experience with CRM systems and ERP platforms • Excellent time management and planning skills, strong problem-solving ability with practical examples, and demonstrated critical thinking • Professional email etiquette, strong customer communication skills, and proficiency in MS Office • A self-starter who takes initiative and is disciplined, punctual, deadline-driven, and able to perform well under pressure 𝐘𝐨𝐮𝐫 𝐛𝐞𝐧𝐞𝐟𝐢𝐭𝐬: • Competitive base salary with a performance based bonus structure • Ongoing training and professional development opportunities • Paid 5 days yearly to volunteer through our Sage Foundation • Flexible work patterns and hybrid working #LI-VS1 Function: Finance Operations Country: South Africa Office Location: Johannesburg Work Place type: Hybrid Advert Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com. Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/ Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.