At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Bilingual Spanish and English Speaking Account Service Specialist II within JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor. 

Job responsibilities 

Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial productsDemonstrate customer service expertise to interpret needs and deliver continuous insightsLeverage multiple computer systems with efficiency, demonstrating adaptability and resilience Demonstrate both independently and collaboratively, driving team success and achieving goals Ensure all regulatory and departmental practices and procedures are followed diligentlyMaintain ownership of each customer interaction while treating them with respect and responding with empathy

Required qualifications, capabilities, and skills 

Fluency in both Spanish and English, including reading and writing Two years of experience in customer interaction and support, either over the phone or in person, with the ability to multitask using computer systems and maintain accuracyAbility to adapt to new situations and successfully navigate diverse cultural contexts and workplace environmentsAbility to manage complex customer interactions using empathy, composure, and sound judgment  Proven adaptability and efficiency in fast-paced, dynamic, and results-oriented settingsStrong problem-solving skills with the capability to clearly present and explain solutionsQuick learner of products and systems, with a proactive approach to embracing challenges, seeking feedback, and continuously improving performance to achieve goalsProficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional settingHigh school diploma or GED 

 

Preferred qualifications, capabilities, and skills 

Ability to use data to understand issues and opportunitiesPossess skills in using AI technology for automation and prompt writing

 

Work Schedule

Our operation is active 24 hours a day, 7 days a week. Candidates must be willing and able to work shifts within hours of 9:00 a.m. to 12:00 a.m., which may include evenings, weekends and holidays. This is an onsite position that requires 100% attendance during a three-month training program, held Monday through Friday between 8:00 a.m. to 6:30 p.m. Schedule may change depending on training needs. Please note that training hours may differ from your regular work schedule.