Job Title: Bilingual Service Representative

Job Description

The Bilingual Representative will be stationed at the front desk, responsible for answering customer questions both on the phone and in person. This role involves providing customer order support and delivering product and business information to all customers. As a business representative for the distribution channel, the position demands quality customer service and order support. You will process orders using Oracle and review dealer orders, requests, and system-generated acknowledgments. The role requires professional communication with customers and internal teams about product and business issues. Additionally, the representative will support the order fulfillment process by collaborating with outside sales representatives, product personnel, customer service, credit, and delivery teams. Maintaining pricing and generating sales reports are also key responsibilities.

ResponsibilitiesAnswer customer questions on the phone and in person.Provide customer order support and product/business information.Act as a business representative for the distribution channel.Deliver quality customer service and order support.Process orders using Oracle and review dealer orders and requests.Communicate professionally with customers regarding product and business issues.Support the order fulfillment process in collaboration with other departments.Maintain pricing and run sales reports.Essential SkillsBilingual in Spanish and English.Customer service experience.Proficiency in Microsoft Office, particularly Excel and Outlook.Experience in inside sales and order processing.Strong multitasking abilities and capacity to handle high-stress situations.Additional Skills & QualificationsExperience in the manufacturing industry.Knowledge of invoice processing and logistics.Familiarity with distribution, purchasing, and inventory control.Ability to perform cycle counts and scheduling.Basic math skills verified through a test.Work Environment

This position is based in an office adjacent to a warehouse, with a smaller team of 2-3 people working near the front counter. The role is Monday through Friday from 7 am to 4:30 pm, and the dress code is business casual. The work environment is supportive and encourages building in-person relationships with clientele.

Pay and Benefits

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Eugene,OR.

Application Deadline

This position is anticipated to close on Jun 2, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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