**Job Description:** At AT&T we´re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improve lives, and allow millions to share the stories and experiences that matter. As a Bilingual Loss Prevention Representative, you will: -Play a critical role in connecting customers to new services and protecting revenue losses. Partnering with our U.S.-based sales teams -and occasionally with the end user directly-. -You’ll review customer credit files and existing account activity to make approval decisions for new service activations. -We’ll rely on your analysis to spot trends and make sound business decisions that protect the company and our customers from revenue losses associated with fraud and non-payment. Requirements for this opportunity: - Native / Bilingual Proficiency- highly fluent (native) in English comprehension, speaking and writing. - High school education (some college is a bonus). - 2 years of related experience – customer service, billing, collections, loss prevention. - The ability to communicate effectively with customers, employees, and all levels of management via telephone, chat, email, and in-person. - Experience using a Windows-based PC. You will need to be available to work from our office in Toreo, Naucalpan for a 40-hour shift during our hours of operation – Monday to Saturday, 9:30am-8:30pm. In exchange, we offer: - Monthly gross salary MXN $25,166 - Monthly Grocery Vouchers MXN $3,146 - Monthly Restaurant vouchers MXN $2,517 - Life Insurance - Savings Fund - SGMM - 30 days of Christmas Bonus Your future is calling. Apply today! **Weekly Hours:** 40 **Time Type:** Regular **Location:** Naucalpan De Juarez, Estado de Mexico, Mexico It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status