Job Title: Bilingual Customer Service Agent

Job Description

As a Bilingual Customer Care Agent, you will play a crucial role in providing outstanding service to both external and internal clients, helping to achieve business goals and objectives. You will be responsible for managing communications through various channels such as automated call distribution, email, and fax.

Responsibilities

Respond to and resolve internal and external customer requests and inquiries, including pricing, product availability, returns, and delivery.Interact with various departments such as Operations, Technical Support, Logistics, Purchasing, and Sales and Marketing to ensure timely and accurate shipment of products and issue resolution.Identify customer needs and determine the appropriate course of action within established performance expectations and departmental procedures.Assess situations and escalate issues as necessary.Document transactions and perform follow-up actions in accordance with departmental standard operating processes and procedures.Stay updated on new processes and initiatives within the company.Complete all other duties as assigned.

Essential Skills

Fluently bilingual in French and English, both written and oral.High school diploma.Minimum of 1 year of call center or customer service experience.Proficient in Microsoft Office, including Word, Outlook, and Excel.Strong keyboarding skills.Outstanding communication skills, including active listening and questioning.Problem-solving skills.Attention to detail and quality.Ability to multitask and work in a fast-paced environment.Ability to work independently and demonstrate resourcefulness.

Additional Skills & Qualifications

Willing and able to adhere to a structured telephone schedule.Ability to exhibit perseverance and courtesy.Capability to diffuse customer dissatisfaction.Professional written and verbal skills.Excellent interpersonal skills with a friendly and outgoing personality.Adaptable and flexible.

Work Environment

This is a desk job located in Microbiology Ontario, Canada. The work hours are from 8:30 AM to 5:00 PM Monday to Thursday and from 8:30 AM to 4:30 PM on Friday. You will be sitting for approximately 90% of the time, with intermittent walking and standing. A headset will be used for 90% of the workday.

Numéro du permis d'agence de placement de personnel : AP-2000486 / Personnel Placement Agency Permit Number: AP-2000486

Job Type & Location

This is a Contract position based out of Ottawa, ON.

Pay and Benefits

The pay range for this position is $23.13 - $23.13/hr.

Workplace Type

This is a hybrid position in Ottawa,ON.

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\n À propos d'Aston Carter:\n

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, la chaîne d’approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du Fortune 500. Nous sommes fiers d’avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents.\n

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Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

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Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître d’autres options d’accommodement.

\n\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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