About Your Role

As CXBI Specialist, you will support the Data Analytics Strategy for Customer Experience (CXBI) portfolio within Qatar Airways. Reporting to the Enterprise Data and Analytics (EDA) department, your role involves applying data analytics skills, implementing logics, and providing actionable insights to stakeholders, in line with the overall strategy. You will develop dashboards and provide analytical insights on performance and trends across various domains.

Key responsibilities:

Support the CXBI Manager in accomplishing deliverables for the assigned portfolio.

Ensure data quality, accuracy, and enhancement within the scope of responsibilities.

Be the point of reference for building content and dashboards for relevant stakeholders.

Develop insightful dashboards for the Customer Experience department.

Communicate effectively between the data engineering team and key stakeholders regarding

requirements.

Provide accurate and timely data and content.

Offer analysis and insights based on the created dashboards.

Ensure continuous improvement of existing content and dashboards.

Act as a consultant between the business and the Data Analytics team to optimize outcomes.

Ensure timely and effective deliverables by following task prioritization through agile methodology.

Proactively identify and exploit revenue generation and cost reduction opportunities within the business.

Perform other department duties related to his / her position as directed by the Head of the Department

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible