Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities:

The IT Manager is responsible for end-to-end delivery of IT projects and governance of service operations, ensuring key stakeholder management including CXOs and Business heads, deliver predictable outcomes, strong customer experience and financial efficiency. The role blends Stakeholder management, service governance and P&L ownership of the account(s) aligned to organizational standards.

Key Responsibilities

Project & Delivery Ownership

Deliver multiple IT projects end-to-end across scope, schedule, cost, quality, and risk.

Execute using Agile, Waterfall, or Hybrid models.

Define plans, milestones, dependencies, and resource forecasts.

Ensure delivery predictability through tracking, reporting, and escalations.

Stakeholder Alignment & Strategic Advisory

Act as single point of contact for business, IT teams, and vendors.

Translate business needs into delivery roadmaps and technical solutions.

Lead steering committees, project reviews, and executive reporting.

Customer Experience (CX) & VoC

Drive customer experience across project and operational services.

Establish Voice of the Customer feedback loops and improvement actions.

Lead conflict resolution and escalation management.

Service Governance & Operations

Govern post-go-live operations ensuring stability, performance, and SLAs.

Oversee incident, problem, and change management.

Ensure governance, security, and audit compliance at account level.

Financial & Value Management

Own project and service budgets, forecasting, and cost control.

Drive P&L efficiency through resource optimization and demand prioritization.

Perform cost-benefit analysis and ensure value realization.

Risk, Change & Demand Management

Identify and mitigate delivery, operational, and financial risks.

Lead change management for scope changes and transitions.

Govern deliverable demand and capacity using data-driven decisions.

Team Leadership

Lead cross-functional delivery and operations teams.

Drive accountability, performance management, and capability development.

Qualifications

Educational qualification:

Bachelor’s degree in Engineering / Computer Science.

PMP / PRINCE2 / Agile preferred; ITIL is an advantage.

Experience :

12+ years

Mandatory/requires Skills :
Strong expertise in SDLC, ITIL, Agile, DevOps, and PMO practices.

Proven experience managing enterprise IT projects and service operations.

Strong stakeholder, vendor, and conflict-resolution skills.

Financial acumen with experience in budgeting and P&L management.

Preferred Skills :

Additional Information

Success Indicators

On-time, on-budget delivery

Stable operations with reduced escalations

Improved CX and VoC scores

Predictable financial performance and margin improvement

High governance and compliance maturity