Are you passionate about helping others and making a difference? Sycuan is looking for a Benefits Coordinator to support our team members and ensure smooth delivery of our benefits programs.

 

If you’re detail-oriented, organized, and thrive in a guest-service-focused environment, we’d love to meet you!

 

Job Purpose:

Provides administrative support for Sycuan’s benefit programs and services.

 

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

Provides guest service to internal and external guests following Sycuan’s HEART program. Serves as the initial point of contact for incoming benefits inquiries, including walk-ins, emails, phone calls, and voicemails Assists team members with the benefits enrollment process, answers questions, and educates on plan options Processes benefit enrollments, verifying eligibility for elected plans and ensuring receipt of required documentation Assists with planning and executing the annual Open Enrollment process Coordinates and participates in on-site visits with benefit vendors for health fairs, open enrollment, and other events Processes and tracks funeral expense and educational reimbursement requests Keeps up-to-date benefits records by scanning or filing documents in their corresponding location in a timely manner Responds to incoming benefit-related verification requests, including Medicare Part B forms, National Medical Support Notices, Paid Family Leave claims, and State Disability Insurance claims Supports development and execution of wellness program activities Fulfills other duties as assigned

 

Job Specifications:

Education and Experience:

Essential:

High School Diploma or equivalent 1 year of administrative experience, preferably with an emphasis on benefits

 

Desirable:

Human Resources education or experience Guest service experience

 

Skills and Knowledge:

Essential:

Ability to interact effectively with team members, managers, vendors, and guests in a professional manner Ability to communicate effectively in the English language Ability to maintain records and files Ability to file documents in alphabetical order Ability to understand and follow verbal directives and written directions Excellent recordkeeping, organizational, and time-management skills Excellent computer data entry skills Detail-oriented Ability to prioritize and perform multiple tasks Ability to meet deadlines Ability to maintain objectivity and confidentiality with the highest level of discretion Ability to sit and stand for up to eight hours at a time

 

Desirable:

Advanced computer skills Familiarity with benefits administration regulations Multi-lingual

 

Supervisory/Managerial Accountability:

Direct: None

Indirect: None