At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

This is a non-clinical position on the Autism Care Team providing support and service to the behavioral health clinical autism teams in support of optimal member care and provider partnerships.

Responsibilities for the role include:
- Process and record receipt of clinical requests and
assign for review.
- Facilitate follow-up calls for additional information from
providers.
- Assist clinical staff in locating services for members
through provider searches.
- Provide information to clinical staff regarding results of
provider or resource searches.
- Monitor fax/email mailboxes and tasking buckets.
- Submits PIN requests for providers not listed in the
system.
- Assigns cases to clinicians.
- Collaborates with clinical staff on administrative
processes.
- Forwards documents to be attached to clinical cases.
- Creates new cases based on new requests.
- May participate in reporting or data collection with
projects.

Required Qualifications
- 1+ year(s) working with Behavioral Health

- Ability to work as a team

- Ability to navigate multiple systems at one time
- Required to use a residential broadband service with internet speeds of at least 25 mbps/3 mbps in order to ensure sufficient speed to adequately perform work duties.

Preferred Qualifications
- Familiar with MedCompass  

Education
- High School Diploma or GED

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $36.78

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 09/05/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.