As a Communications Analyst, you will play a critical role in shaping clear, engaging, and timely communication that supports organizational priorities across the Behavioral Change Management Office (CMO), Service Excellence Organization (SEO), and Behavioral Operations. You will help employees understand change, stay informed, and feel connected to the work we do every day, bringing creativity, curiosity, and a growth mindset to every project.

Responsibilities:

Develop, manage, and refine internal communication strategies that strengthen alignment and engagement across teams.

Partner with Change Management Leads to support successful adoption of strategic initiatives through communication planning, targeted messaging, and stakeholder support.

Create, edit, and publish high-quality content across channels, ensuring clarity, accuracy, and consistency in tone and brand.

Maintain and enhance the Behavioral Iris Page, ensuring content is relevant, organized, and easy to navigate.

Support communication readiness for change initiatives, including drafting talking points, stakeholder updates, presentations, and meeting support materials.

Manage communication templates, documentation, and shared resources in a centralized repository.

Develop and maintain communication calendars to track messaging timelines, deliverables, and key milestones.

Analyze communication performance using engagement metrics such as readership, click‑throughs, and feedback trends, translating insights into improved communication strategies.

Support process design and documentation.

Build surveys, consolidate data, and prepare summaries to provide leaders with clear insights on engagement and adoption.

Support Wrike work management tracking, updates, and reporting, ensuring timely and accurate status visibility.

Coordinate technology and tools used across communication efforts, including SharePoint, Webex, and emerging communication platforms.

Provide administrative and operational support, including PowerPoint creation, meeting moderation, distribution of recordings and notes, and other tasks as assigned.

Required Qualifications:

Minimum 2 years of experience in communications, digital engagement, media relations, or related corporate communication roles.

Strong written and verbal communication skills with demonstrated ability to simplify complex information.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Familiarity with SharePoint, project management tools, and basic data analysis.

Ability to manage multiple priorities, maintain attention to detail, and demonstrate a proactive approach to problem-solving.

Demonstrated experience supporting communication planning and stakeholder engagement.

Preferred Qualifications:

Bachelor’s degree in Communications, Journalism, Marketing, Public Relations, or a related field.

Experience with Wrike or similar work management platforms.

Exposure to change management environments or organizational readiness work.

Interest in researching and adopting new communication technologies.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 66,300 - 110,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.