Our Fortune 500 client (One of the world's largest Beauty companies) in **Berkeley Heights, NJ** is looking for hardworking, motivated talent to join their innovative team. **Products Beauty Advisor - Hair Color/Hair Care (Multiple position)** **50 Connell Drive,** **Berkeley Heights, NJ 07922 - Hybrid role** **6+ month contract with high potential for extension** **Pay range: $20 - $24/hr.** **Must Have:** **A valid Cosmetology License and 3-5 years in salon color experience required.** Are you a **Products Beauty Advisor** with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait... apply today! **Job Description:** The Beauty Advisor will support the Hair Color/Hair Care category for our Professional Product and Consumer Product brands, by responding to stylists/consumers contacts via multiple channels (phone, email, letter, chat, social media, Rating & Reviews, e-Commerce). Beauty Advisor provides expert knowledge to consumers, salons, and other sources contacting us for information or seeking assistance in the use our products. Will utilize opportunities to build sustainable relationships. Offers insights to the brands for continuous product and service improvements. A valid Cosmetology License and 3-5 years in salon color experience required. **Key Job Accountabilities:** **General:** • Displays a professional company image through voice and online interactions • Meets established quality standards in all contacts across all channels • Ensures optimal service levels maximizing resources • Recognizes and recommends new ways to influence consumers in their purchase decision • Performance meets expectations of key metrics • Adheres to assigned schedule, which is subject to change and may include evening and/or Saturday hours. • Offers schedule flexibility to support the needs of the business • Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer • Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction. • Supports the voice of the consumer by collecting insights as requested by the brands, CMI, digital and e-commerce **Product Expertise:** • Has expert product knowledge within the Métier • Assists consumers in finding appropriate products • Educates consumers in the use of our products • Identifies cross-selling opportunities/ introduces consumers to new products and services and or places order for customer using Demandware • Builds relationships with each consumer who contacts our brands • Recognizes, document all consumer interactions and alerts management of trends. • Can communicate contents of consumer conversations accurately to support consumer insights • Resolves issues fairly, balancing the needs of the consumers with those of the organization • Documents product issues in a way that the information can be used for product improvement or development • Accurately enters required information in the CRM and surveys to ensure data integrity **Technical/Professional:** • A valid Cosmetology License and 3-5 years in salon color experience required. • Strong product/brand knowledge • Strong verbal communication skills • Strong attention to detail • Intermediate skills with MS Word • If bi-lingual - able to compose responses in same language • Position requires extended periods of time answering calls with the use of a headset **Competencies required:** • Acts/Leads with Human Sensitivity • Displays Sensitivity to the Métier • Interacts Effectively • Achieves Results with Integrity **Preferred Key Experiences (prior to this position):** • College degree preferred • A combination of education and relevant business experience will be considered. • Demonstrates expertise in the products, services, philosophies and culture within the Métier. If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.