Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

  The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide.     Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.   Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook 

What you will have an opportunity to do:

The Banquet Setup Manager is a key leader in delivering exceptional, luxury-level event experiences within a 24-hour resort environment. This role is responsible for overseeing all banquet setup and breakdown operations while managing a large, multi-shift team. The Banquet Setup Manager ensures every event space meets the resort’s standards of elegance, accuracy, and operational excellence, while supporting seamless execution across meetings, weddings, and special events.

ESSENTIAL FUNCTIONS 

Manage and lead a banquet setup team of 20+ team members operating across three shifts.

Schedule, direct, and supervise all banquet setup and breakdown activities. 

Execute event spaces precisely according to BEOs, diagrams, and luxury presentation standards, conducting detailed pre-shift inspections and post-shift breakdown reviews. 

Conduct weekly event space walks reporting damage, cleanliness, and repairs, to the appropriate departs for maintaining a luxury standard of operation. 

Attend and actively participate in all required operational, departmental, and leadership meetings. 

Coordinate closely with Catering, Banquet Operations, Culinary, Audio-Visual, Engineering, and housekeeping teams. 

Ensure compliance with all safety, sanitation, food handling, and liquor service regulations. 

Maintain inventory, organization, and condition of banquet equipment, furnishings, and storage areas. 

Train, coach, and develop setup team members with a focus on professionalism, efficiency, and accountability. 

Anticipate and respond to last-minute changes while maintaining a calm, guest-focused presence. 

Serve as a visible leader on the floor, ensuring event flow, team alignment, and guest satisfaction. 

Uphold Hilton and Pyramid standards for service, communication, and teamwork across all departments. 

Hire, train, mentor, and develop your team, ensuring they are fully equipped to support sales efforts, administrative tasks, and guest communication.

What are we looking for?

EDUCATION 

High School Diploma or equivalent. 

 

EXPERIENCE 

Minimum of 2 years of banquet setup or management experience in a luxury hotel, resort, or upscale event venue. 

Proven experience managing large teams in a high-volume environment. 

Strong knowledge of Banquet Event Orders (BEOs), floor plans, and room configurations. 

Exceptional attention to detail with a strong eye for presentation. 

Excellent communication, leadership, and organizational skills. 

 

LICENSES OR CERTIFICATES 

Valid Food Handler’s Card (or ability to obtain within required timeframe). 

Valid Title 4 Liquor Certification (or ability to obtain within required timeframe). 

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.