Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

  Welcome to Mountain Shadows Resort, a tranquil oasis in the heart of Scottsdale, Arizona, proudly part of the Pyramid Global Hospitality portfolio. With 217 inviting guest rooms and 7,500 sq ft of meeting space spread across 11 versatile rooms, Mountain Shadows Resort is not just a place to stay—it's a serene haven that seamlessly integrates comfort with career opportunities.   Nestled in the breathtaking landscape of Scottsdale, Mountain Shadows Resort embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.   Join us at Mountain Shadows Resort, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique energy of Scottsdale while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

What you will have an opportunity to do:

Responsibilities include:

Be familiar with all standards of proper service etiquette and adhere to these standards throughout guests' dining experience.Attend all scheduled staff meetings, roll call meetings before events and supplemental training sessions.Be aware of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.Be familiar with emergency safety measures.Set up catering room as instructed by the Catering Captain and/or Catering Manager to include linen, service ware, and glassware.Greet guests and respond to request in a friendly and courteous manner.Serve food and/or beverage in the order and to the expectation of the Catering Captain and/or Catering Manager to ensure consistency throughout the event.Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function.Replenish beverages as necessary and check with guests for overall satisfaction.Check side duty list for opening and closing duties.Once function is complete, reset the catering room according to the Captain’s specifications to ensure the readiness of the room for the following function.Perform all assigned side work to include replenishing condiments and restocking the shelves with supplies.Abide by all State, Federal and hotel liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.Perform any other duties as assigned by the Banquet Captain and/or the Banquet Manager and Director.

What are we looking for?

Specific Job Knowledge, Skill and Ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

Previous food and beverage experience required. Must be extremely organized; able to expedite multiple orders completely and correctly and detailed orientated.Knowledge of appropriate table settings and service ware.Ability to remember, recite and promote the variety of menu items.Ability to transport up to 50 lbs. though a crowded room on a continuous basis throughout the shift.Good communication essential.  Relay guest complaints and comments to supervisor.Must be motivated and a self-starter.  Take the initiative to identify and undertake projects during slow periods.Ability to lift moderate weights and remain on feet for prolonged period of time.Ability to carry loaded trays on slippery surfaces.  Ability to handle hot plates and equipment.Pleasant personality to effectively deal with guests; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees. Strong attention to detail a must.Ability to listen effectively, to speak and write English clearly.Has a sincere desire to provide the utmost in guest service.Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

Appearance Requirements:

Proper professional attire required by following appearance guidelines as set forth in the Employee Handbook.Appearance must always be neat, clean and professional.

County Legal Requirements:

Must have completed County & State Liquor training. 

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.