Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality.   As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.

What you will have an opportunity to do:

Banquet Manager

Dellshire Resort | Opening Spring 2026
Where imagination, wonder, and togetherness come to life in extraordinary style.

Shape your success in a place built for unforgettable experiences.
At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection.

The Banquet Manager is responsible for overseeing all aspects of banquet and event service operations to ensure flawless execution, exceptional guest satisfaction, and adherence to Dellshire Resort’s luxury standards. This role manages day-to-day event setups, staffing, service delivery, and communication between departments to create memorable experiences for group, corporate, and social functions.

Why You’ll Love Dellshire

Be part of a resort that blends luxury and adventure into a storybook setting.Work with a team that values creativity, collaboration, and connection.Experience professional growth in a dynamic, pre-opening environment with room to make your mark.Competitive payComprehensive health, dental, and vision coveragePaid time off and holidays401(k) with employer matchAssociate recognition programsExclusive discounts and family perksFree employee meal daily

What You’ll Do

Direct and supervise all banquet service operations including setup, execution, and breakdown of events.Ensure all events are executed in accordance with Banquet Event Orders (BEOs) and resort standards.Lead and coach banquet captains, servers, and setup teams to provide professional, courteous, and anticipatory service.Collaborate closely with the Culinary, Conference Services, and Audio-Visual teams to coordinate all event details.Review daily and weekly BEOs; communicate changes and expectations to staff through pre-shift meetings and event briefings.Monitor event progress to ensure timely service, accurate room setups, and guest satisfaction.Maintain inventory and oversee proper use, storage, and maintenance of banquet equipment and supplies.Manage labor costs, staffing schedules, and payroll to align with business forecasts.Uphold all safety, sanitation, and service standards in compliance with resort policies and state regulations.Handle guest feedback and resolve service challenges promptly and professionally.Participate in forecasting, budgeting, and monthly departmental reporting.Support the Director of Banquets & Convention Services with training, development, and performance management of banquet staff.

What are we looking for?

Who You Are

Minimum three (3) years of banquet or event service management experience in a luxury resort, convention center, or upscale hospitality environment required.Strong leadership, communication, and organizational skills.Proven ability to manage large-scale events and multiple functions simultaneously.Working knowledge of BEO processes, event logistics, and POS systems.Ability to interpret floor plans and coordinate complex room setups.Food Handler and Alcohol Service Certifications required (or ability to obtain prior to start).Flexible schedule including nights, weekends, and holidays.

Join us in creating something extraordinary.
Apply today to bring your passion for sales and hospitality to Dellshire Resort—where every event tells a story, and every story begins with you.

Dellshire Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.