Come join awinning team! Harrah'sPhiladelphia Casino and Racetrack has been ranked in the “Top10 Work Places�? by Philly.com five years in a row and was the Number 1 “TopWork Place�? in the Philadelphia area for 2016! Our award winning team is on amission to inspiregrownups to play and we want you to come join the fun. Withover 100,000 square feet of non-stop gaming action, the casino features over2,450 slots machines, live racing overlooking the Delaware River, 8restaurants, and live entertainment!

Essential Duties andResponsibilities:

 

Consistentlydemonstrates superior customer service skills to external and internal guestsby displaying Spotlight on Success behaviors and SPOTLIGHT ON SERVICE skills.Maintains upbeat, positive attitude, friendly and helpful demeanor, positiveenergy and enthusiasm from one interaction to the next.   Utilizes smiles and frequent eye contact andfriendly tone of voice to project warmth and friendliness.  Creates an atmosphere of luck and celebratescustomer wins.  Is ready to serve andwell informed of daily facility hours of operation, promotional programs andany other relevant valuable guest information; builds relationships by greetingguests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service.Executes all service programs to assure prioritization of service to very bestguests.  Checks for satisfaction andproperly uses the Service Recovery process to resolve problems when theyexist.  Promotes Total Rewards programsand Total Rewards registration and membership. Provides a warm farewell andthanks guests for visiting.  PromotesHarrah’s and always projects Harrah’s in a positive light to guests.

 

Completesall established set-ups in a timely manner. Adheres to Hotel policies, Food & Beverage policies and liquorlaws.  Performs all set-ups/breakdowns.  Completes all monthly and quarterlytraining.  Responsible for transportingand handling all banquet equipment, in a safe and cautious way.    Stores and maintains all banquet equipmentin proper designated areas.  Uses safetymeasures at all times while transporting banquet equipment.  Freshens meeting rooms as required.

Qualifications:

Requirements:

 

High School Diploma orequivalent preferred.  Six months inHotel Sales or Catering departments preferred.

Is able to work in smokefilled environment, and is able to sit and stand for prolonged periods oftime. 

 

Disclaimer

“This is not necessarily an exhaustive list of allresponsibilities, skills, duties, requirements, efforts or working conditionsassociated with the job.  While this is intended to be an accuratereflection of the current job, management reserves the right to revise the jobor to require that other or different tasks be performed when circumstanceschange (e.g. emergencies, changes in personnel, workload, rush jobs ortechnical developments).�?

Theperks are countless here at Harrah’s Philadelphia Casino and Racetrack!
• Benefit Options: Medical, Dental, Vision, Life Insurance, 401K
• FREE 24/7 Employee Cafeteria
• Free Parking for all employees
• Septa Public transportation drops riders off directly on property
• Employee Bonus Program
• Internal Promotion Opportunities
• Value in Diversity
• Excelling in Communication to ALL Employees
• Tuition Reimbursement program

Stick with Harrah's, and you can go places. Just climb aboard the mostprogressive career building system in the industry and hold on as CaesarsEntertainment helps you get where you want to be. With programs such as tuitionreimbursement, Exploring Supervisory Opportunities, and the company-wideinternal job posting system, you'll have every opportunity to turn your job atHarrah's into something more.

 

CaesarsEntertainment, Inc. is an Equal Employment Opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,national origin, gender, age, religion, disability, sexual orientation, veteranstatus, or marital status.