Job Title:

Back-office Customer Support Specialist with German - Top E-commerce Company

Job Description

We are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in German (C1) and English (C1), and thrive in a structured back-office environment, we want to hear from you.

Key Responsibilities:

Deliver written customer support via email for the German market with a small call volume.Investigate and resolve customer issues by reviewing past interactions and using internal tools.Process manual refunds and address GDPR-related complaints with care and accuracy.Ensure every customer interaction is professional, empathetic, and solution-focused.Work with multiple systems efficiently while maintaining a high level of precision.
 

Requirements:

Fluent German (C1) and English (C1) – both written and spoken.Excellent communication skills and the ability to clearly explain solutions.Strong analytical and problem-solving mindset.Patience, empathy, and emotional resilience.Typing speed of 150+ keystrokes per minute and solid computer literacy.Availability for full-time on-site work in Szczecin (5 days in a week)Mon-Sunday, 9:00 – 18:00 different shifts within this timeframe
 

What We Offer:

Competitive salaryRelocation support and help with obtaining the required work permits.Engaging trainingsBenefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza DaysTalent Development Program: a transparent career paths and promotionsCNX Academy: with mentoring programCNX University: with unlimited online trainings availableRefer a friend: bonus for recommending a friendAmazing work culture: we celebrate cultural differences among us and have plenty of integration events onsiteModern office in the heart of Szczecin centre, Poland

Location:

Poland, Szczecin

Language Requirements:

English, German

Time Type:

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