JOB TITLE
B2B Sales Coordinator | MAF LifeStyle | Operations

ROLE SUMMARY
The B2B Sales Coordinator will be responsible for supporting the B2B Sales Manager with the administrative tasks related to Business-to-Business Sales department ensuring an exceptional service is delivered.

ROLE PROFILE

Responsible for the preparation of daily individual report and other sales/KPI reports.Answer and direct customer phone calls and ensure customer concerns are addressed promptly and professionally and escalated in a timely manner to the manager when necessary.Responsible for maintaining department filing system ensuring customers data are updated and filed at all times.Compile and format statistical and budget related reports, maintain related databases and enter new data as required.Prepare quotations for customers based on the customer and business requirements.Liaise with the store teams and interior designers to ensure availability of stocks.A champion of Customer Service standards in line with Majid Al Futtaim guidelines, understanding customer needs and enabling the fulfillment of an exceptional experience for the customers.Support internal teams as and when required through the sales process ensuring maximum benefit to the business.

REQUIREMENTS

High School Certificate2 years retail experience in cash handling and/or secretarial experienceProficient customer serviceProblem solvingWorking knowledge of Microsoft Office Suite – Word, Excel, PowerPoint and Outlook.