Job Title: B2B Collections Specialist

Job Description

As a Collections Specialist, you will play a crucial role in maximizing cash receipts through strategic collection activities. Your efforts will involve managing both inbound and outbound collection calls, addressing overdue accounts, and coordinating with various teams to resolve credit risks and disputes.

Responsibilities

Receive and manage inbound and outbound collection calls.Contact customers regarding overdue accounts and determine reasons for non-payment.Monitor payment commitments and follow up with customers as needed.Analyze and inform sales, district sales manager, and credit & collections manager of credit risks.Research and recommend initial credit lines.Partner with the sales team to resolve disputes.Communicate with sales and supervisors about top outstanding accounts.Research credits and communicate findings to customers.Coordinate customer credit changes with the credit manager.Communicate accounts being shifted to a collection agency to managers.Communicate bad debt write-offs to managers.Maintain accurate records of customer payment status.Ensure customer accounts reflect accurate data.Minimize bad debt write-offs through proactive collection activity.Ensure company objectives for DSO targets are met through effective account management.Handle cash application tasks as assigned.

Essential Skills

Experience in collections, accounts receivable, and customer service related to collections.Proficiency in collection calls and reconciliation.Strong communication skills, both verbal and written.Intermediate PC skills, including word processing, data entry, and data retrieval.Analytical skills for managing complex or diverse information.Ability to multi-task in a fast-paced environment.

Additional Skills & Qualifications

Intermediate proficiency in Microsoft Excel and Word.Strong problem-solving skills to identify and resolve issues timely.Customer service skills to manage customer situations effectively.Professional demeanor and ability to work well under pressure.Detail-oriented with a focus on quality and accuracy.Experience with Windows environment and MS Office software (Outlook, Excel).Familiarity with ERP systems is preferred.Team-oriented with a desire to achieve excellent results.

Work Environment

You will work in an office setting alongside the accounts receivable team, with your own cubicle space. There is an option to work remotely on Fridays, providing a flexible work arrangement.

Job Type & Location

This is a contract to hire position based out of Akron, Ohio.

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Akron,OH.

Application Deadline

This position is anticipated to close on Oct 1, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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