Job Description:

As the Associate Vice President of Customer Experience & Product Design, you will play a critical role in advancing AT&T’s product design and customer experience initiatives. Reporting to senior leadership, you will lead a dynamic team focused on delivering intuitive, seamless, and impactful customer interactions. This role combines strategic insight with hands-on operational leadership to support customer-centric innovation and business growth.

Key Responsibilities:

• Assist in developing and executing a customer-centric vision for product design and customer experience aligned with business objectives and market trends.

• Promote a culture centered on outstanding customer experiences through data-driven insights, market segmentation, and customer research.

• Support journey orchestration efforts to ensure consistent and engaging experiences across digital and omni-channel platforms.

• Lead design operations to empower the team with tools, resources, and methodologies that drive efficiency and design excellence.

• Collaborate cross-functionally with product management, engineering, marketing, and external partners to deliver cohesive user-focused solutions.

• Drive innovation by fostering ideation, rapid prototyping, and experimentation within the design team.

• Contribute to talent development by mentoring team members and encouraging continuous learning and improvement.

• Manage relationships with third-party design vendors and oversee deliverables to ensure alignment with AT&T’s standards.

Qualifications:

• 10+ years of experience in customer experience, product design, or UX leadership roles, with demonstrated success managing multidisciplinary teams.

• Strong background in design strategy, operations, and customer journey mapping.

• Proficiency with design tools (e.g., Figma) and methodologies such as design sprints, usercentered design, and agile development.

• Experience collaborating with cross-functional teams to align design efforts with business goals.

• Excellent communication and stakeholder management skills, with the ability to influence at multiple levels.

• Bachelor’s degree in Design, Innovation, Business, Engineering, or a related field; advanced degrees preferred.

Key Outcomes:

• Deliver improved, user-centric product experiences that enhance customer satisfaction and loyalty.

• Support business growth through innovative design initiatives.

• Build and sustain efficient design operations that enable scalability.

• Foster a high-performing team culture focused on creativity and excellence

Weekly Hours:

40

Time Type:

Regular

Location:

Dallas, Texas

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-81689 Date posted 09/03/2025