This is an exciting opportunity to help Manulife become the **health partner of choice** by redefining the next generation of customer-centric health insurance propositions. Reporting to the **Chief Health Officer** , this role leads the end-to-end strategy, design, and delivery of individual and group health propositions that are innovative, market-relevant, and aligned with evolving customer needs. The role is accountable for driving health insurance growth through compelling product design, sound pricing strategy, and robust proposition governance. Working collaboratively across marketing, operations, distribution, and technology, the incumbent ensures health propositions are seamlessly integrated, commercially sustainable, and market-ready. The successful candidate will shape the future of health offerings, reimagine the customer journey, and unlock cross-sell opportunities across Manulife’s holistic insurance and wealth portfolio. **Position Responsibilities:** **Proposition Strategy, Delivery & Pricing** + Lead the strategy, design, and delivery of differentiated health propositions + Drive innovation by integrating high-quality provider networks, clinic pathway management, case management, and wellness support into health insurance offerings + Drive pricing strategies to ensure profitability, sustainability, and alignment with governance and risk frameworks + Support the Chief Health Officer in representing Manulife in industry forums and regulatory engagements to advocate for the evolution of the VHIS governance framework and broader health ecosystem **Product Development & Management** + Oversee the full product lifecycle of individual and group medical portfolios — from ideation and validation to launch and continuous enhancement + Ensure offerings are compliant, competitive, and aligned with business strategy and regulatory requirements **Customer Experience Optimization** + Champion customer-centric design and service excellence across all health propositions + Collaborate with CX, distribution, and operations teams to deliver seamless and engaging customer journeys across every touchpoint — from awareness and onboarding to healthy usage, sickness usage, and recovery **Platform & Partnership Enablement** + Lead the transformation of the group health insurance technology platforms to support scalable and flexible proposition delivery + Operationalize strategic health partnerships to enrich Manulife’s broader insurance offerings and services **Business Growth & Performance** + Drive health insurance new business value, market and customer penetration + Maximize cross-sell and upsell opportunities across Manulife’s insurance and wealth portfolios + Collaborate with the CX team to deliver industry-leading customer Net Promoter Score (NPS) across the health customer journey **Required Qualifications:** + 10+ years of experience in health insurance, product development, or health proposition leadership. + Strong understanding of health systems, digital health trends, and evolving customer behavior. + Proven track record in driving business growth through innovation. + Excellent leadership, stakeholder management, and cross-functional collaboration skills. + Strategic thinker with strong execution capabilities. + Experience in managing partnerships and integrating health services is highly desirable. **When you join our team:** + **We’ll empower you to learn and grow the career you want.** + **We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.** + **As part of our global team, we’ll support you in shaping the future you want to see.** **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido