**What are your contributions to the team?** + Support Business Aircraft customers and Field Service Representatives by troubleshooting, providing technical guidance and making technical recommendations on aircraft systems. + Prepare accurate, complete and concise technical reports and correspondence. + Lead meetings with other internal and/or external resources to resolve issues affecting the return to service of the aircraft. **How to thrive in this role?** + You have a College Diploma in Aircraft Maintenance (Avionics). + You have comprehensive technical knowledge and experience of aircraft systems for the Challengers and the Global Express. + However, candidates with avionics technical knowledge on other Bombardier products will also be considered. + You have a minimum of ten (10) years’ experience in problem solving in the Interior and the Green Aircraft domain. + You are customer focused and have strong English and French communication skills (spoken and written). + You have an AME license or equivalent (an asset). + You must be available for off-site assignments on short notice (10%). + You are comfortable using MS Office Programs. + You are available to work days, evenings, nights and weekends on rotation.