Job Description The AV Support Analyst Technician provides comprehensive audio/visual and video conferencing support to ensure reliable, high quality collaboration experiences at the San Francisco headquarters and across all North American offices. This role delivers hands on technical support for enterprise AV systems, conferencing platforms, end user computing, and basic network connectivity, while maintaining a strong focus on customer service and operational excellence. As a key member of the Telecom & A/V team, this position plays a critical role in designing, supporting, and maintaining immersive and seamless meeting experiences for employees, executives, and external stakeholders. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • 3+ years of hands on experience supporting enterprise AV systems, video conferencing solutions, and digital signage • Strong end user support experience with Windows and macOS environments, including workspace and room booking technologies • Proven experience providing executive level or high profile white glove technical support • In depth knowledge of conference room AV hardware and platforms, including Zoom Rooms, Logitech, Shure, Crestron, and Logitech Scheduler/RoomMate solutions • Ability to independently replace large-format displays and install or de install complete Zoom Room and AV setups • Excellent communication and interpersonal skills, with the ability to engage effectively with business stakeholders, senior management, and C level executives • Strong organizational skills with demonstrated ability to manage priorities, meet deadlines, and ensure follow through • Working knowledge of Telecom and VoIP technologies is highly desirable. Work Location & Schedule • On site presence in the San Francisco office is required three days per week (Tuesday, Wednesday, and Thursday). 8:00 AM to 5:00 PM PST • Mondays and Fridays are primarily remote, with flexibility to work on site as business needs require.