Department:

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

*This position is 100% onsite* Hours of Operation: M-F 5am to 6pm working an 8 hour shift and occasional Saturdays. Ideal candidate will have experience with strong troubleshooting skills and mechanical aptitude to help keep operations running smoothly. Responsibilities include performing basic maintenance, diagnosing issues, and making minor repairs. Comfortable using hand tools and technical manuals. Clear communication and coordination of service or warranty work. Level 2 IT desk support experience preferred.

Pay Range

$30.70 - $46.05

Major Responsibilities:

Identifies, maps, measures, analyzes and improves clinical and business processes, problems and requirements for assigned application(s). Performs current and future workflow analysis and maps out critical business processes using industry standards and best practices.Develops test plans, tests cases, and test scripts to validate performance of clinical/business functions. Conducts effective unit, integration, and end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes.Facilitates clinical/business practice processes which result in successful software transitions and system utilization. Identifies and analyzes opportunities for application product development, optimization and technical improvements/changes that foster streamlined and integrated workflows.In collaboration with information technology, translates user requirements into functional design specifications and reviews with users to insure accuracy. Ensures accurate data maintenance and reviews the technological impact of business requirements.Develops and maintains process documentation including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines. Completes change and quality control documentation using department standards.Reviews data integrity and audits reports to identify/resolve potential issues, and analyzes opportunities for system process improvements and/or product development. Collaborates with information technology to implements changes. Performs data analysis to support data requirements and initiatives.Develops end user training/education modules, and delivers training on system capabilities/functionalities as appropriate to the product or application, and related systems. Assists users in using the full functionality of the application(s) and process flow. Evaluates training effectiveness, maintains and updates training curriculum as needed.Consults with providers, leadership, physicians, and other clinicians to identify problems and resolutions related to equipment, applications, and functionality.Provides input into project timelines. Ensures projects are completed successfully within deadlines.

Licensure, Registration, and/or Certification Required:

None Required.

Education Required:

Bachelor's Degree (or equivalent knowledge) in Business Management.Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.

Experience Required:

Typically requires 3 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation with experience in the specific function/area supported.

Knowledge, Skills & Abilities Required:

For HIM/HB Support Analysts: Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) issued by the American Health Information Management Association (AHIMA)For PB Support Analysts: Certified Professional Coder (CPC) issued by American Academy of Professional Coders (AAPC)Experience with application users, vendors and other technical experts, providing operational support for clinical systems, analyzing business and clinical processes, and providing user training/education.Project management experience with ability to use project management software.Necessary analytical skills to make sound recommendations based on data analysis, and clinical user needs, assuring maximum productivity, and continuous process improvement.Ability to balance multiple tasks, be detail and results oriented, set appropriate priorities and accomplish assignments in a thorough and timely fashion.Strong organizational, problem and issue resolution skills. Ability to gather and organize data.Strong communication skills.Intermediate computer skills including experience in using the Microsoft Office Suite (Word, PowerPoint, Excel, Access) or similar products and experience with large scale automated systems.Understanding of change management practices and procedures.

Physical Requirements and Working Conditions:

Exposed to normal office environment.Job may require travel, therefore, may be exposed to road and weather hazards.Must be able to lift up to 40 lbs. occasionally.Sits the majority of the workday, but also may lift, reach, and bend throughout the day.Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or trainingPremium pay such as shift, on call, and more based on a teammate's jobIncentive pay for select positionsOpportunity for annual increases based on performance

Benefits and more

Paid Time Off programsHealth and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term DisabilityFlexible Spending Accounts for eligible health care and dependent care expensesFamily benefits such as adoption assistance and paid parental leaveDefined contribution retirement plans with employer match and other financial wellness programsEducational Assistance Program

About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.