Be part of a team that values creativity, collaboration, and outstanding service. Make an impact by helping customers and partners with their vehicle titling needs.

As a Transaction Specialist in the Auto Fulfillment Research Title Department, you will deliver exceptional customer service to customers, dealers, and third-party vendors handling a variety of vehicle titling requests. You’ll manage a high volume of incoming and outgoing mail, using your organizational skills and passion for customer service. In this role, you’ll apply problem-solving and sound judgment to ensure the best outcomes for our customers.

Job responsibilities

•    Conduct research, collect, and interpret data to support business decisions
•    Prepare and maintain documentation, including handling incoming and outgoing mail
•    Document customer account activities thoroughly and concisely
•    Manage escalated issues logically and ensure appropriate resolutions
•    Prioritize work effectively to maintain efficiency and resolve mail exceptions
•    Engage in interactive dialogue and support team members as needed
•    Make outbound calls to customers, dealers, vendors, and internal departments

Required qualifications, capabilities, and skills

•    High school diploma or GED required; must be a team player
•    Willingness to work in shifting schedules
•    Ability to meet quality and productivity standards
•    Adherence to regulatory, compliance, and policy requirements
•    Strong problem-solving, analytical, and decision-making skills; excellent written and verbal communication
•    Ability to multi-task, including typing while reading, navigating multiple systems, and tracking processes
•    High sense of urgency; this is an onsite position

Preferred qualifications, capabilities, and skills

•    Knowledge of banking industry structures and/or experience in motor vehicle operations preferred
•    Strong previous customer service experience
•    Proficiency with Microsoft Office products, including Word and Excel
•    Effective communication skills with both external and internal customers
 

Schedule: Monday - Friday, 8am -4:30pm