The Team Lead partners with the Supervisor to support team performance, quality, and daily operations. This role assists with planning and prioritization, onboarding new hires, coaching staff, and maintaining quality standards. The Lead provides real-time guidance, supports training needs, assists with quality audits, leads team meetings as needed, and responds to escalations. In the Supervisor’s absence, the Lead assumes responsibility for the team's overall operations. The role also supports process improvement initiatives and collaborates with matrix partners across Evernorth Behavioral Health to ensure effective workflows.

ResponsibilitiesSupport daily prioritization and operational planning.Coach Care Coordinators to improve performance and quality outcomes.Assist with onboarding, training, and mentoring of staff.Support quality audits and continuous improvement efforts.Provide ongoing feedback and remove barriers to quality performance.Lead or support team meetings and represent the team as needed.Collaborate with matrix partners on workflows and initiatives.Respond to escalated issues and support team accountability.Perform additional duties as assigned by the Supervisor.QualificationsBachelor’s degree in a mental health field required; Master’s preferred.Minimum 2 years of internal EBH experience.Prior leadership experience preferred.Care Coordinator or Autism Care Coordinator Team experience preferred.Call center experience preferred.Strong communication, organizational, analytical, and customer service skills.Demonstrated leadership ability, initiative, and comfort with ambiguity.Proficient in Microsoft Office.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 24 - 37 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.