Full time (40 hours weekly) M-F 7:30am-4pm **General Summary** Performs a variety of support functions for each assigned facility including, but not limited to, monitoring imaging and infusion schedules to ensure authorizations have been obtained and answering calls regarding referrals and authorizations; or, insurance verification, obtaining authorizations, mailing patient responsibility letters, and receiving payments through the mail. Possesses a working knowledge of insurance requirements and restrictions. **Duties and Responsibilities** **Essential Functions:** + Performs online and telephone authorization verification for outpatient imaging procedures and infusion procedures. + Contacts provider offices to obtain authorizations and referrals as needed. + Obtains authorizations for outpatient imaging procedures ordered by the facility providers as needed. + Maintains appropriate documentation in Eclipsys and on the authorization spreadsheets. + Notifies imaging sites of financial waivers or ABN's that must be signed at least two hours prior to testing or infusion. + Contacts patients the evening prior to their procedure if authorization is not obtained to give them the option of rescheduling their study or signing a financial waiver. + Answers phone calls regarding authorizations or referrals. + Completes audit slips for registration errors. + Performs online and telephone authorization verification for surgical patients, patients considering pulmonary rehabilitation, and patients undergoing other medical procedures. + Sends patient letters documenting co-pay and deductible information. + Obtains authorizations for outpatient surgeries and invasive outpatient procedures that do not use the PHAS process. + Maintains appropriate documentation in Eclipsys. + Receives patient co-pay and deductible payments in the mail. Documents the payments in Eclipsys and prepares the deposit of these funds. + Assists pre-registration staff with insurance questions as needed. **Common Expectations:** + Ensures patient confidentiality. + Maintains established policies and procedures, objectives, quality assessment and safety standards. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. + Completes monthly statistical reports for Supervisor(s). + Participates in department projects as assigned; makes proactive recommendations in updating department resources and reference materials. + Trains new staff and provides on-going support and instruction when staff become independent in role. Conducts the department orientation process for new hires. + Actively supports process flow improvement and provides constructive feedback to Supervisor. + Resolves patient complaints in the absence of a supervisor. + Serves as a resource and example to Level I staff by assisting with questions regarding registration, workflow, operations of the department and other miscellaneous inquiries. Consistently displays good judgment, decision making and independence in role, functioning with limited guidance and supervision. + Achieves and maintains an applicable certification (Certified Healthcare Access Associate (CHAA) recommended) **Qualifications** **Minimum Education:** + High School Diploma or GED Required **Work Experience:** + 1 year experience in current Access Operations Department Required **Courses and Training:** + Medical terminology within 180 days Required **Benefits Offered:** + Comprehensive health benefits + Flexible spending and health savings accounts + Retirement savings plan + Paid time off (PTO) + Short-term disability + Education assistance + Financial education and support, including DailyPay + Wellness and Wellbeing programs + Caregiver support via Wellthy + Childcare referral service via Wellthy WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. **Quality of Life** Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation. Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities. York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.