Bloomberg is the global leader in business and financial data, news and insights. Using the power of technology, we connect the world’s decision makers to accurate information on the financial markets – and help them make faster, smarter decisions.
Who we are: Through our services and applications, Employee Technical Support provides an employee experience that drives innovation, collaboration, productivity, and transparency. Our Global Audiovisual (AV) Operations Team is central to this effort by providing platinum support to 21,000 employees and more than 500,000 annual visitors in more than 170 state-of-the-art offices around the world. We are a close-knit, hardworking team that relies upon a complex set of proprietary and third-party systems to deliver the services we provide. Those systems are the key to understanding where we are doing our jobs well and where we can develop.
Bloomberg's AV team touches every business unit and every service offering within the organization. It’s the primary resource utilized to facilitate real-time face-to-face communication and enables remote location collaboration. Audiovisual is utilized everywhere and will need to be accessible anywhere to ensure smooth outcomes in your day-to-day. We also deliver outstanding service during onsite events on a local and global scale.
What’s the role: We are seeking an experienced AV Technician to join Bloomberg’s Employee Technical Support team in our Hong Kong office. This role is a combination of technical event execution, AV infrastructure maintenance, technical escalation support and vendor management. You’ll be primarily tasked with coordinating and delivering AV events within Bloomberg’s offices. This includes both setting up higher profile events in our MPRs and auditorium event spaces as well as providing support in our training rooms. When not executing events, you’ll be responsible for the day-to-day maintenance of our conference rooms, AV event spaces, training rooms, digital signage, overhead paging and high-level tech support needs. A top candidate will have extensive experience operating AV equipment during live events, maintaining AV infrastructure and providing best of class customer service to our internal and external stakeholders. We are a company that rewards those who aren’t afraid to work outside of their comfort zone and are enthusiastic when asked to collaborate and assist other departments.
We’ll trust you to: Deliver the best in class customer serviceLead as a live event technician, working closely with key stakeholders and partners to deliver seamless experiencesWork as a wider AV Operations team across APAC with the ability to back each other upMulti-task on high profile events including vision/audio mixing, hot head operator, LX, floor managing, racking camerasOversee all aspects of corporate AV needs and provide white glove service where needed, adapting communication styles based on audienceWork independently in a fast-paced, dynamic environment involving live events, IPTV, video conferencing platforms (Zoom, MS Teams, etc.), training room management and general AV infrastructure supportLook for ways to continuously improve our service offering and strive for global alignmentTroubleshoot sophisticated audio, video, network switching and control systems problemsMeet with stakeholders to discuss audio, lighting, and video/content requirementsManage vendor activities and maintain both new and existing vendor relationships to ensure fulfillment of their contractual obligations
You’ll need to have: Demonstrated experience completing technical installation of AV technology, including site preparation, termination and calibration of audio and video equipmentExperience with AV event coordination, working across teams and skill sets to ensure each and every event is produced effectivelyExperience in setup, test, calibration and commissioning equipment and devices as required to build a fully functional AV system in a corporate environmentExperience in coordinating onsite vendors in both an event delivery setting and break fixA steadfast demeanor towards customer serviceStrong motivation and drive, along with proven analytical and problem solving abilitiesFlexibility and enthusiasm when assisting our service desk and support teams with trouble ticketsMeticulous attention to detail to ensure any CAD drawings are maintained despite the scale of the changeExperience working with high profile guests and c-suite executivesKnowledge of digital signage systems and overhead paging systemsAbility to operate successfully in a global landscape and have the dedication to move towards standardization and continuous improvement of processesAbility to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency and decisivenessFlexibility in work hours, dictated by event schedule and business needsFluency in both written and spoken English
We’d love to see: Audio DSP, video processing, control system platform certifications (i.e., Ross, Shure, GrandMA Q-Sys, Extron, Crestron, AVIXA)Network security and vulnerability standard methodologiesSolid understanding of today's AV technology
If this sounds like you: Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional/
Why Bloomberg? We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential. Learn more about our office and benefits: Hong Kong | www.bloomberg.com/hongkong Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.