Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

At the Clearwater Beach Marriott Suites on Sand Key, Florida's only all-suite Marriott hotel, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Clearwater Beach Marriott Suites on Sand Key can mean for you! 

What you will have an opportunity to do:

Do you embody a refined yet approachable demeanor, with a commitment to delivering an unparalleled guest experience? We are looking for a committed At Your Service Agent (AYS) who is passionate about customer service. The successful candidate will operate the hotel switchboard in an efficient, professional, and courteous manner, maintaining Marriott brand and hotel service standards. The AYS Agent will respond to guest inquiries about hotel Information, dining Information, and direct calls appropriate to the hotel personnel.

The primary responsibilities include but are not limited to:

Uses private branch exchange (PBX) switchboard to connect interoffice and house callsAnswers, screens, and routes outside and in-house calls, in an efficient manner, maintaining standards.Keeps record of requests placed by guests and ensures requests are completedOperates radio system to relay in-house messages and informationInputs wake up callsPlaces welcome calls to guests, enters in room service orders, accepts and logs packages, enters in GXP work order requests, and completes any additional input requests of guests or staff as neededUnderstands and can react to emergency situations and proceduresUtilizes PBX and front office computer systemInitiate a positive guest experience with the hotelCoordinate emergency communications to the fire and emergency response unitsUnderstand all hotel emergency procedures and coordinate communications during fire, health, and elevator emergencies.Accept all messages for in house, expected arrival and function guests and ensure their efficient and timely distributionReview daily listings of upcoming hotel eventsDevelop general hotel operational background to provide information to guestsReport on telephone-related problems to Front Office ManagerAssist guests with dialing instructions as requestedAccepts time and charges from outside operators; deliver to Front Desk to ensure the timely posting of these charges to the guest's account

What are we looking for?

Prior Marriott system experience is encouraged but not required.

Compensation:

$16.00

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$16.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.