About this role:

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more about the career areas and lines of business at www.wellsfargojobs.com

Wells Fargo is seeking an  Associate Technology Business Services Assistant as part of Consumer and Small Business Banking Operations

In this role, you will:

Support the technology team in providing solutions to the internal partners and external customers for any technical issues in their respective functional areaBe responsible for recording inquiries as well as repair and service requestsTrack service request status and follow up with the client to ensure client satisfactionPerform routine operational and customer support tasks related to technologyReceive direction from supervisor and escalate questions and issues to more experienced individualsInteract with immediate team on basic information related to routine tasksInteract with internal and external customers regarding any technical issues in their processes

Required Qualifications:

6+ months of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Experience with these programs/systems such as: Aceyus, Customer Interaction Workspace (CIW), Customer Information View (CIV), Genesys Administrator Extension (GAX), HOGAN, Supervisor Plus, Verint ServiceNow, SharePoint, SplunkExperience with desktop, laptops, PCs, and telecommunications technologyExperience providing technology production support including troubleshooting for intranet and/or web internet applications/computer software problemsExperience within customer service and/or call center environmentsProficient Microsoft Office (Excel, LiveMeeting, Outlook, PowerPoint, SharePoint, Teams, Word) skillsProficient collaboration and influencing skills to achieve solutions that meet the needs of the organization; able to resolve issues, and overcome obstaclesProficient communicating and presenting complex information to multiple levels of the organization skills with high attention to detail and accuracyAbility to collaborate and execute in a fast paced, high demand, environment while balancing multiple initiatives, priorities, and projectsAbility to exercise independent judgment to identify and resolve problemsAbility to interact with integrity and a high level of professionalism with all levels of employees including managementAbility to meet or exceed business goals and objectives, while fostering a team atmosphereAbility to provide strong customer service while listening, eliciting information efficiently, and resolving technical issuesAbility to work effectively in an individual and team environment, across all organizational levels, where flexibility, collaboration, and adaptability are importantExcellent verbal, written, and interpersonal communication skills with demonstrated experience engaging and influencing stakeholders

Job Expectations:

Training: On the job training. Must be able to attend full duration of required training period 

Available work shifts: Shift will be assigned, and is subject to change, based upon business needs.

2:30 p.m. - 11:00 p.m. ET, Friday-Tuesday4:30 p.m. - 1:00 a.m. ET, Thursday-Monday4:00 p.m. - 12:30 a.m. ET, Sunday-ThursdayAdhere to standards outlined with written policy as well as applicable State and Federal regulationsAbility to work nights, weekends, and/or holidays as needed or scheduledFlexibility to work in a 24/7 environmentMust have flexibility to work overtime with less than 12 hours’ noticePosition offers a Hybrid schedule/after trainingThis position is not eligible for Visa sponsorship

Posting Location:

1525 W W T Harris Blvd CHARLOTTE, NC (Selected candidate must reside within a commutable distance to this location and must be able to work on-site at the posted location )

Posting End Date: 

7 Feb 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.