Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Associate Specialist, HR Services

About the Role
As an Associate Specialist, HR Services, you will support the full employee lifecycle—from interview scheduling and onboarding through day to day employee HR inquiries.
You will be part of Mastercard’s Global Business Services Center (GBSC), delivering reliable, high quality HR support across regions and time zones.
Global Business Services Center (GBSC): is Mastercard’s shared services organization supporting the business in all countries and business units.

Roles and responsibilities
•\tCoordinate and schedule interviews in collaboration with hiring managers and recruiters.
•\t Initiate and monitor background checks in compliance with company policies and local regulations.
•\tPrepare and issue employment contracts and offer letters.
•\t Collect and verify required onboarding documentation from new hires.
•\tCreate employee profiles and ensure accurate data entry across HR systems
•\t Act as the main point of contact for new hires, addressing any questions throughout the onboarding process.
•\tMaintain and update onboarding trackers, reports, and documentation to ensure process transparency and compliance.
•\tMonitor the status of new hires from offer acceptance to day one, ensuring all steps are completed on time.
•\t Collaborate with internal teams (Benefits, Payroll, Total Rewards, etc.) to ensure readiness for the new hire’s first day.
•\t Administer the new hire process by reviewing and processing new hire transactions for MasterCard’s Europe population.
•\tCommunicate new policies/processes to employees; resolve inquiries promptly to meet or exceed customer expectations and provide ‘priceless employee experiences.
•\t Manage confidential data professionally, adhering to HIPPA rules and MasterCard confidentiality requirements.

All About the You:

•\tDo you have a passion for people?
•\tAre you motivated by solving inquiries with compassion and confidentiality?
•\tAre you an HR professional with high energy and commitment to responding quickly and accurately?
•\tAre you excellent with attention to detail and pride yourself on accuracy?
•\tDo you enjoy working in a fast-paced environment?
•\tAbility to manage multiple tasks simultaneously acquired through previous experience in a related field.
•\tA highly organized, articulate individual who excels in developing and maintaining excellent working relationships as well as providing customer satisfaction is needed.
•\tExcellent oral and written communication abilities.
•\tExcellent MS Office Suite Skills: Excel, Word, and Outlook.
•\tA highly organized, articulate individual who excels in developing and maintaining excellent working relationships as well as providing customer satisfaction is needed.
•\tExcellent oral and written communication abilities.
•\tExcellent MS Office Suite Skills: Excel, Word, and Outlook.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.