We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

 

What you'll build

As a Data & Platform Associate Solution Support Engineer, you will troubleshoot and solve customer issues reported through industry-leading channels within SAP Business Technology Platform (BTP). This includes engaging directly with customers, collaborating with development teams, using knowledge repositories, simulating problems, and working on customer systems to resolve complex issues. Your goal is to deliver a high-quality customer experience while developing deep technical expertise.

Key Responsibilities:

Investigate and resolve complex, real-world customer issues related to SAP BTP. Deliver Core Customer Support by Solving complex customer issues in team environments (swarming) and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers if necessary while maintaining a high level of customer satisfaction Escalate sensitive customer issues to component owner, creating an action plan and communicating it back to the customer / beneficiary.  Use SAP and third-party tools to diagnose issues on customer systems. Create knowledge documents, tools, and processes to support our customers, and to help colleagues prevent future issues (WIKI content, Knowledge Base Articles, Guided Answers, …). Participate in shift work, including weekends, as scheduled. Develop product specialization in at least one product area. Continuously learn and master SAP software used by industries, governments, and multinational companies. Contribute to innovation projects aimed at achieving our Vision and Goals and act as a Change Leader in achieving those projects.

Technologies Supported:

Client Server Technology Security Workflow / RFC / Middleware Master Data Governance

 

What you bring:

Education and Experience:

University degree or college diploma in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science, or Mathematics preferred (but not required). 0–2 years of professional experience; new graduates are encouraged to apply.

Skills and Competencies:

Strong IT affinity and technical aptitude to troubleshoot customer issues effectively. Excellent communication, collaboration, and customer service skills. Open and professional communication style. High proficiency in English (spoken and written); Proficiency in Japanese is not required but would be considered a significant asset. Strong analytical and problem-solving abilities. Strong team player who learns and adapts quickly. Ability to thrive in a fast-paced, changing environment with a cloud-first mindset. Customer-centric mindset with a passion for delivering high-quality solutions.

 

About SAP Labs Network and SAP Labs Vietnam 

SAP Labs Network is the global R&D setup where over 55,000 engineers around the world create, operate and support the most innovative enterprise solutions for SAP’s customers worldwide. SAP Labs Vietnam aims to become one of the key locations within the SAP Labs Network to support the engineering growth for SAP. 

Where you belong:

If you’re searching for a diverse, multi-cultural team where you feel empowered, respected, and dedicated to your ideas and individual growth — you have come to the right place. Our team culture encourages and recognizes unique contributions and provides a fun, flexible, and inclusive work environment.

The new Technical Support Team at the SAP Vietnam/SAP Labs office in Ho Chi Minh City is critical to SAP's future success in the APAC region. We are looking for candidates who strive to make the world run better by delivering exceptional customer support and driving customer satisfaction.

 

Career Development and Growth

SAP is committed to supporting your professional growth and development:

Career Progression: SAP provides the tools and resources to help employees grow in their careers. Training: A structured development plan combining on-the-job learning and formal training ensures continuous skill development. Global Exposure: Collaborate with global teams and gain exposure to diverse industries and customer environments.

#SAPLabsVietnamCareers 

 

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

 

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 445206  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid