Description In this role, you will be the primary contact for all customer interactions related to clinical, pharma, and clinical trial testing. Your core responsibilities include ensuring customer satisfaction throughout laboratory processing, maintaining customer deliverables, and resolving any issues accurately. You will also be expected to maintain accurate logs of current samples in for testing and perform quality checks on all deliverables to customers. Training other client services personnel as required is also part of the job. You will be expected to maintain a complaint log to document any customer issues and notify sr leadership of all perceived issues and complaints. Hard Skills- Proficiency in computer skills, such as word processing, Excel and information systems- Understanding of regulatory compliance and HIPAA- Knowledge of medical terminology- Ability to work in various database systems Soft Skills- Excellent verbal and written communication skills- Positive attitude- Ability to adapt and be flexible in a fast-paced and evolving work environment- Ability to focus, not easily distracted- Comfortable with change and shifting priorities Client services team Handling genetic sequencing patient tumor samples Organize activity for testing, intake/cataloging of samples, Communicate both with internal and external folks on testing Handle discrepancies with testing and communicate with client or internal people as needed Email communication primarily, proficient with Microsoft outlook Heavy documentation – handle study documentation as it will be submitted to the FDA, maintain documentation every step of the way First person to intake the sample and last person to touch it when it gets sent back out Additional Skills & Qualifications One year experience and/or training; or equivalent combination of education and experience in related field. Ideal candidate will have experience has a PM, APM or QC, Document control. Minimum of 2 years Customer Service experience required. Successful candidate will have strong skills in the following areas: written and verbal communications, interpersonal cross functional team-based interaction, organizational and detail orientation, analytical, planning, and problem solving. Should also be intellectually curious and results oriented. Proficient in Microsoft suite o Outlook o Excel – pivot tables, formulas Data entry/integrity – documentation for studies on the samples AA/Bachelors’ – nice to have, not required They had a previous candidate from Gen tech, this was a great company to come from LIM system – which one have they used prior, most companies have their own internal one they have built Client/customer service Experience Level Entry Level Job Type & Location This is a Contract position based out of West Sacramento, CA. Pay and Benefits The pay range for this position is $27.50 - $27.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in West Sacramento,CA. Application Deadline This position is anticipated to close on Jan 21, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.