_This opportunity involves managing the migration and deployment of Informatica scripts, mappings, sessions, and workflows across different environments, such as development, test, and production. By taking ownership of high-severity issues and ensuring effective troubleshooting and resolution, this role directly contributes to maintaining the stability and integrity of our platform, which is crucial to our mission of delivering reliable and high-quality data solutions. From this opportunity, you will gain hands-on experience in platform management, strengthen your problem-solving skills, and learn the best practices for platform support and troubleshooting, all while playing a key role in the continuous improvement of our processes._ **Position Responsibilities:** + Migrate/Deploy Informatica scripts, mappings, sessions, and workflows across different environments and repositories (development, test, production). + Answer and perform troubleshooting activities for high severity and priority issues + Take ownership and be accountable for quality work. + Proactive ownership of incidents/issues until resolution + Follow documented procedures to fulfill responsibilities, and ensure the maintenance and integrity of ALL process documents + Work with Team Lead to ensure all team metrics are up – to – date and adhered to + Escalate service or documentation issues to the Platform Consultant + Implement and follow best practices for platform support and troubleshooting. + Participate in platform upgrades, including Informatica upgrades. + Provide consultation on Platform details and capabilities for new development and application support teams. + Provide on-call support as part of on-call rotation within the Platform Support team. + Keeping abreast of new features and functionality and providing recommendations for process improvements. **Required Qualifications:** + At least 3 or more years’ specific hands-on experience in the administration of and/or release management of a technology platform. + 3 years' experience with middleware, platforms capacity, performance management, etc. + College/University graduate (Computer Science or related discipline is preferred) or with previous related work experience. + ITIL Certification + System Admin certifications (LPIC, MCSA, MCSE, RHCE, etc.) + **_Shift Schedule (Rotating): Amenability to work on the assigned schedule (Morning: 6am-3pm, Mid: 3pm-12am, Night: 9pm-6am)_** + **_Amenable to work on a hybrid set-up (3x a week onsite)_** **Preferred Qualifications:** + Development skills particularly Python and Java + Strong knowledge of Windows Server operating systems, including installation, configuration, and management. + Experience in supporting or administering BI tools + Informatica Experience with ServiceNow change management tool is an asset. + Must not have any attendance issues and has not received any disciplinary actions + Experience with Active Directory, Group Policy, DNS, DHCP, and other core Windows services. + Understanding of security best practices, including firewalls, intrusion detection systems, and antivirus solutions. **When you join our team:** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido