Description DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of but are not limited to the following: With a focus on quality and efficiency execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures SOPs: providing shipment information creating orders activating shipments building loads assigning loads scheduling appointments tracking and tracing shipments entering events and invoicing Monitor task boards and assigned email accounts to respond to customer and carrier requests Document events utilizing knowledge gained through SOPs and experience and when required follow defined escalation procedures and training Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary Validate and ensure the accuracy of load data in systems according to CHR and customer standards Other duties or responsibilities as assigned according to the team and/or country specific requirements Disclaimer: This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role. Skills Customer Service, Logistics, Operations, Supply Chain, microsoft office, Microsoft Excel, Microsoft Word, SOPs Top Skills Details Customer Service,Logistics,Operations,Supply Chain,microsoft office,Microsoft Excel,Microsoft Word,SOPs Additional Skills & Qualifications Preferred: Bachelor’s degree from an accredited college or university Previous customer service experience in a call center or similar environment Demonstrated communication prioritization and time management skills Prior work experience that required attention to detail and accuracy Values a diverse and inclusive work environment Experience Level Intermediate Level Pay and Benefits The pay range for this position is $14.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Laredo,TX. Application Deadline This position is anticipated to close on Aug 22, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.