Ameriprise Financial, Inc. seeks an Operations Engineer in Minneapolis, MN to support the hardware/software/network technologies production environment by proactively monitoring and quickly responding to hardware/software/network incidents across multiple technologies within the technical area of expertise.
*This is a 2nd shift position with an estimated schedule of 11am-8pm CST.*

Key Responsibilities

Support complex network technologies through defined day-to-day BAU activities. Work to completion incidents, problems, and requests as required. Seek out and actively review network configurations to ensure they remain optimized and functional, providing near real-time corrections to the enterprise environment.  Perform troubleshooting and diagnoses of system problems and failures. Use available tools to quickly resolve issues and limit impact to active incidents in a sometimes-high-energy environment.  Ability to communicate effectively to large groups, regarding actions taken and identified root cause(s) of event(s).  Recommend and implement preventative maintenance, technical changes and/or upgrades of the network environment, in accordance with corporate network standards and best practices for continuous improvement.Provide 2nd-tier support for a broad range of network technologies and serve as a team escalation point for those same technologies, providing troubleshooting and resolution leadership for any related issues. Assist and guide peers to develop highly reliable solutions. Create and improve processes, procedures, and supporting documentation to enhance the team’s ability to fully support the network. Review, distribute and communicate documentation with the necessary teams.  Provide vendor engagement and proper interaction with the necessary teams. Strong desire to leverage available training to improve personal skillsets, with a focus of team enhancement and to help in advancing personal career.

Required Qualifications

An associate degree or equivalent work experience.3-5 years of relevant work experience.2-3 years of problem/incident management and troubleshooting experience within a technology operations environment.3+ years of Network Connectivity technologies experience in several of the following areas:WAN/LAN Routing and Switching IOS XE(non-SD WAN), SD WAN, LAN/Campus Switching, Data Center Switching, Meraki. Cisco Wireless - Prime - Catalyst Center(DNA Center) Route/Switching Protocols BGP – OSPF - EIGRP - Tunneling DMVPN - GRE – IPSEC Cloud Compute AWS – AzureDNS/DHCP/IP ManagementUnderstanding of Infrastructure cabling, firewalls, load balancer’s, switches, routers, and SDWAN technologiesStrong organizational and communication skills, with the ability to handle numerous projects simultaneously with great attention to detail, urgency, focus and discipline.Confident and comfortable taking the lead during troubleshooting or recovery scenarios.Proven analytical and problem-solving abilities, with ability to collect and present meaningful system statistics and other metrics.Experience provisioning and maintaining network technology hardware and software.Knowledge in Cloud-based Network Security technologies.

Preferred Qualifications

Experience using Service Now for Incident/Change/Problem Management.Familiarity with automation and scripting tools (e.g., Python, PowerShell).Broad knowledge in some of these additional networking areas: SASE, Proxy, AWS, Azure, ACI, Meraki, SDWAN, ISE and Cisco wireless technologies.Conceptual knowledge in some of the following IT areas: servers, database, web hosting, capacity planning, and performance analysis, Virtualized systems, Containers, etc.Ability to handle numerous projects simultaneously with great attention to detail, urgency, focus and discipline.Strong analytical and problem-solving skills,Experience with Automation (Ex.: Ansible, Terraform, XSOAR)Experience with other networking technologies i.e.: Tufin, Viavi, Gigastor, Network Capture Analysis, ISE, Forescout, Cisco Firewall, Threat Defense, Cisco VPN, DDoS, Linux, SecureCRT, WireSharkKnowledge of Network Security technologies:F5 Experience in the following: LTM; GTM; APM; and ASM.Palo Alto Firewall experience.DNS/DHCP/IP Management – troubleshooting experience.

About Our Company
We’re a diversified financial services leader with more than $1 trillion in assets under management and administration as of 2022. Our team of 20,000 people in more than 20 countries, advise and manage assets and income of more than 2 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Base Pay Salary

The estimated base salary for this role is $74,800 - $101,000 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Exempt

Job Family Group

Technology

Line of Business  

TECH Technology