At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
ORGANIZATION OVERVIEW
At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.
OVERVIEW
The Associate – IDAP Customer Service Supply Chain role provides the link between the Lilly Sales/Marketing Affiliates and the Indy Device Assembly and Packaging (IDAP) Manufacturing Site. The individual must fully understand and effectively represent customers’ needs internally to all levels within the site and effectively communicate any supply issues to the customer. This role requires an understanding of the site manufacturing processes, an ability to communicate status with multiple customers and a desire to develop and maintain the highest possible standard of customer service. The key responsibility of the role is securing reliable supply of medicine across the globe to all markets receiving product from IDAP, considering timing, quantity and conditions. This role must also embrace technology and systems to develop new and innovative means of communication with customers that enhance the reputation of the site and deliver memorable service. The role requires a desire to understand the various customer requirements and supply challenges and be able to represent them in a highly professional, responsive and detailed manner.
The Associate has detailed interactions with customers, IDAP Site, and International Distribution personnel to ensure orders meet customer requirements. The Associate is responsible for frequent, detailed communications with customers to ensure that expectations are understood and fulfilled.
The job holder will be responsible for extending new products into multiple customers/geographic regions. The introduction of new and Innovative approaches that deliver positive experiences and better commitments from the site is encouraged.
RESPONSIBILITIES
Supply Management:
Coordinate launch supply requests, managing available stocks as needed.Effectively lead delivery of new products and product or source changes with internal groups and customers.Represent customer throughout order/supply process – priority setting and negotiationsCommunicate status to customers & internal resources (raising issues as appropriate)Coordinate steps when expediting is requiredWork collaboratively to ensure order documentation requirements are metEstablish effective internal relationships with key departments / functions
Customer Relationships:
Establish relationship with customers (international & domestic personnel)Support customer service metrics and performance indicatorsMonitor customer’s forecasts, & service needsInfluence internal performance to meet customer’s needsEnsure compliance with customer contracts/supply agreements.Know the impact on customers when production plans changeCommunicate regularly and proactively with customers
Process Improvement:
Leverage knowledge of customers to improve the service levels providedIdentify and implement new processes that drive efficiency improvements in the group
Basic Qualifications:
Bachelor's degree in STEM required
Additional Preferences
Site manufacturing experienceInternational experienceAbility to converse in a second languageAPICS certificationPC and Systems skills. Familiarity with SAP & demand management systemsSupply chain experience or educational equivalentAble to demonstrate teamwork, leadership, and problem-solving skillsExcellent verbal and written communication skillsAbility to build collaborative relationshipsRecognition & appreciation of diversity – languages, culture, etc.Positive demeanor & demonstrated customer oriented mentalityOrganizational skills, prioritization skills, and attention to detailFlexibility to work on multiple tasks and meet deadlines
Other Information
Infrequent international travel may be necessary (