Role Summary

The Associate HR Services is responsible for executing transactional activities related to the Colleague Life Cycle HR processes, excluding recruitment, in alignment with the GBS CS Operational Playbook. This role ensures the efficient, timely, and compliant delivery of HR services while adhering to organizational standards. This position is responsible for deliverying the HR Operations specifically related to Enterprise Interface Builder (EIB) loads, on business-as-usual and project related base.

Role & Responsibilities

Execute flawlessly a variety of global HR operational tasks including but not limited to:

Manage and prioritize inbound requests through ServiceNow, ensuring timely response and resolution across high volume ticket queues.

Review, validate, and interpret submitted data change requests to confirm accuracy and completeness prior to processing.

Complete and maintain Workday EIB (mass load) templates for various HR transactions (hires, terminations, data corrections, supervisory org updates, etc.).

Develop, test, and load Enterprise Interface Builder (EIB) files for mass data updates and uploads.

Identify data inconsistencies, errors, or missing information and collaborate with requestors and key stakeholders to obtain corrections or clarification.

Perform thorough quality checks on EIB files to ensure clean, error free data loads into Workday production.

Execute EIB loads into production securely and efficiently, following established governance, audit, and data integrity guidelines.

Monitor load results to confirm successful processing; research and resolve any load failures or system-generated errors.

Document resolutions, processing steps, and updates within ServiceNow to maintain clear audit trails.

Uphold data privacy, compliance, and internal controls while handling sensitive colleague information.

Basic Qualifications

Bachelor of Administration or Human Resources or related fields

At least 2 years of experience, preferably in a HR Shared Services/HR Operations/centralized customer service environment

Fluency in English (spoken & written) with colleagues at all levels of the organization.

Organizes own work to meet deadlines in a fast-paced environment.

Strong attention to details and adapts well to shifting priorities.

Strong customer focus mindset and cross-cultural agility.

Demonstrates clear ownership of assigned responsibilities and operates independently, while appropriately identifying situations that require escalation.

Displays a result driven attitude and continuous improvement mindset.

Experience user of MS Office (Excel, Power query).

Preferred Requirements

Familiarity with Workday, ServiceNow or comparable Human Capital and Case Management systems

Ability to speak multiple (additional) languages is a plus

  
Work Location Assignment: On Premise

EEO (Equal Employment Opportunity) & Employment Eligibility 

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.

People Experience