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The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Full-time Associate Epic Analyst-– EpicCare Ambulatory/Kaleidoscope.

The Associate Epic Analyst, assists the team with implementing, building, upgrading, and modifying general applications. The Associate Epic Analyst assists the application team members with optimizing the application’s configuration, function, and access and with day-to-day application support and resolving application issues.

Core Responsibilities:

Assists with the design, development, implementation, and maintenance of the application. 

Aids with all phases of testing and document workflow design. 

Performs basic analysis of new releases and determine how they will impact workflow. 

Helps with identifying issues and the work to resolve them. 

Assists with providing day-to-day application support, evaluating and resolving service tickets, implementing requested application changes, and retrieving requested data in a timely manner. 

Collaborates with trainers on application changes and new features to develop documentation and training strategies 

Participates in on-call rotations and support. 

Maintains regular communication with team members and participates in weekly project team meetings. 

Reviews the status of projects and issues on an ongoing basis with leadership. 

Adheres to University and unit-level policies and procedures and safeguards University assets. 

Department Specific Functions: 

As an Associate Epic Analyst – EpicCare Ambulatory/Kaleidoscope, you will report to the Senior Manager and will be responsible for:

Travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings.

Providing oversight and leadership to Associate Epic Analysts on the team

Implementing, building, and modifying the application

Collaborating with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access

Providing day-to-day application support and resolving application issues

Serve as a support contact for application end‐users

Design, develop, implement, and maintain the application

Support all phases of testing and document workflow design

Perform analysis of new releases and determine how they will impact workflow

Identify issues and work to resolve them

Provide day-to-day application support, evaluate and resolve service tickets, implement requested application changes, and retrieve requested data in a timely manner

Collaborate with trainers on application changes and new features to develop documentation and training strategies

Maintain regular communication with team members and participate in weekly project team meetings

Review the status of projects and issues on an ongoing basis with leadership

Become knowledgeable about UHealth’s policies, procedures, and business operations

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. 

CORE QUALIFICATIONS:

Bachelor’s degree in relevant field 

EpicCare Ambulatory and Kaleidoscope Certifications required

Minimum 1 year of relevant experience, preferably in healthcare or healthcare-related organization

Previous operational, project management, and organizational skills preferred

Familiarity with physician practices' workflows, hospital outpatient departments and patient experiences preferred

Familiarity with ophthalmology physician practices' workflows preferred

Understanding of a wide array of integration points, including scheduling, lab, radiology, billing, imaging, and inpatient clinical preferred

Ability to communicate effectively in both oral and written form. 

Ability to maintain effective interpersonal relationships. 

Ability to recognize, analyze, and solve a variety of problems. 

Ability to lead, motivate, develop and train others. 

Proficiency in computer software (i.e. Microsoft Office). 

Commitment to the University’s core values. 

Any appropriate combination of relevant education, experience and/or certifications may be considered.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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