Job Description:

Associate Director Technology

Location: Bangalore, India

Job Overview

As the Associate Director for ServiceNow Development & Support Portfolio, you will drive the architecture, development, deployment, and ongoing support of the enterprise ServiceNow platform. This is a strategic leadership role responsible for ensuring operational excellence, innovation, and continuous improvement across ServiceNow ITSM, ITOM, CSM, FSM, and related modules as well as integrating ServiceNow within the broader digital ecosystem. The ideal candidate will have a 15+ years total experience with 5+ years in ServiceNow leadership roles having proven experience of growing teams and delivering projects

Key Responsibilities:

Own the overall roadmap, and execution for ServiceNow platform, including ITSM, ITOM, CSM, FSM modulesLead the design, implementation, and support of scalable ServiceNow solutions and workflows. Oversee ServiceNow custom development, scripting, debugging, troubleshooting and high-availability deployments. Ensure robust workflow management, business rules, and ServiceNow best practices are adhered toDrive DevOps and automation practices, including Git version control, CI/CD pipelines, and integration of microservices with KubernetesLead configuration, customization, and integration of ServiceNow with enterprise applicationsOptimize performance, scalability, and security of ServiceNow environmentsServe as the escalation point for critical incidents, troubleshooting, problem resolution and platform debuggingMentor, manage, and grow a high-performing team of ServiceNow developers, administrators, and support professionalsPartner with business, IT, and vendor stakeholders to align ServiceNow delivery with strategic objectivesStay up to date with emerging ServiceNow features and technology trends, including big data integrationsFoster a culture of innovation, continuous improvement, and collaboration across cross-functional teams, bringing in a culture of ownership and accountability. Build a collaborative and inclusive work environment to attract and retain top talent.Communicate effectively with executive leadership, providing regular updates on project progress, risks, and opportunities.

Qualifications:

Bachelor’s degree in computer science, Information Technology, or a related field (master’s degree preferred).15+ years of experience in software development, with at least 5 years in a leadership role managing ServiceNow development and support programs.In-depth understanding of ServiceNow modules: ITSM, ITOM, CSM, FSM, Business Rules, and IntegrationHubStrong development skills in Java and JavaScriptExperience with DevOps implementation, Git, CI/CD pipelines, automation, and container orchestration (Kubernetes)Microservices architecture: design and deployment experience in distributed systemsProficiency in Unix Shell Scripting for systems integration and automationFamiliarity with Apache Spark and its integration for analytics/data pipelines is a plusDemonstrated leadership managing teams, driving delivery, and guiding technical strategyStrong stakeholder engagement, communication, and influencing abilitiesServiceNow Implementation Specialist or ServiceNow Technical Architect certifications (CIA, CTA.) strongly preferredAdditional certifications in DevOps, Java, Kubernetes, or related technologies are a plus

Weekly Hours:

40

Time Type:

Regular

Location:

Bangalore, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-81999-1 Date posted 09/08/2025